RIGA CAR RENTAL REVIEWS

Rude and unhelpful but also a bit sketchy. Severa attempts to sell us additional services, they were a bit abrupt. At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.

All Lovely

Auto is a very considerate car rental company with excellent service, making it the top choice for car rentals in Latvia. The location is easy to find, and there weren't many customers. Upon reaching the store, we called the number on the door, and a staff member arrived within five minutes. The car rental process was very simple and took less than 10 minutes. After that, a shuttle took us to the parking lot. After getting the car, we carefully checked it inside and out for any scratches or dents to avoid getting charged unfairly like we did in Poland. We had scheduled a return time, but due to delays on the road, we arrived an hour and a half late. Surprisingly, the shuttle was already waiting for us at the parking lot. We handed the car keys directly to the shuttle driver, who then took us to the airport. The final billing was also very simple. The extra driver fee and cross-border fee were deducted from the pre-authorization, and the credit card pre-authorization was lifted three days later.

It was Hertz and very good

Car was not a medium SUV, but compact car (Toyota C-HR)

When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car

When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car

I wish counter open 24 hours

Satisfied

Modèle correspondant précisément à celui réservé. Pas d'attente, le professionnel nous attendait à l'aéroport avec une pancarte à notre nom et nous a accompagné à pieds jusqu'au parking proche où était garé le véhicule. Véhicule de 2019, quasi neuf (3000 kms), en très bon état. Le seul problème: pas de roue secours, nous l'avons fait marquer sur le contrat de pris en charge. Réponse du professionnel : un numéro de téléphone à appeler en cas de crevaison. Accueil sinon parfait, très professionnel et efficace. Le professionnel n'a pas cherché à nous vendre d'options quelconques, assurances ou GPS, inutiles pour non. Retour du véhicule sur un autre parking facile à trouver, près de l"aéroport. Pas de contrôle contradictoire à la remise des clés au gardien du parking, il n'y a pas sur place de représentant d'auto 26. Véhicule rendu avec le plein comme prévu. Une navette gratuite, du parking, nous a ramené très rapidement (3 mn) à l'aéroport.

Tout s'est bien passé sur la plate forme de location.

It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!! They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them

Satisfactory

Excellent service

Excellent site

Very satisfied. The staff at the shop was very patient. However, they mentioned that picking up the car after 7 PM would incur an additional charge of 40 euros.

AVIS pick up location in Riga stated as "riga downtown" with no address given on the reminder emails. In one confirmation email, the address given is AVIS headquarters, which is not the pick up location. Given the pick up location is at the airport, it would be simpler to call the location "Riga RIX Airport".

I always use Hertz, it's very reliable.

You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.

You should ask more questions about charges from car rentals. The car washing fee should have been included since you are required to clean the car. I would have chosen a different rental car company had I known.

Car was good. Only problem book car for 57£ end of the end cost me +-180£for 3 days because they don't like Lloyd's visa card??? And charged me 80+ euros just for insurance Not happy at all

Beautiful clean car good price

Unwarranted charges

The pickup location was relatively hard to find, but the customer service instructions were very clear.

A EVITER le tarif est attractif mais une rayure minuscule pas visible à l'état des lieux nous a été facturée 510 euros A Eviter absolument