MEX Car Rental

Excelente servicio de ana en mostrador, han pasado dos días y no han hecho la devolución del dinero que quedó como garantía

Vehicle was in rough shape but got us where we were going. Rates were not at all what we booked for and will never use Mex. Everyone there picking up felt the same way.

PESIMO TRATO DE LA SEÑORITA QUE ME ATENDIO YA QUE CON TONO AMENAZANTE DE NO ENTREGAR EL AUTO SI NO SE PAGABA OTRA VEZ EL SEGURO QUE USTEDES YA ME HABIAN COBRADO Y DESEO VER COMO ME AYUDAN PARA RESOLVER ESTE PROBLEMA GRACIAS

Mex charged us an additional $547 usd for insurance and rental. Absolutely brutal. Do not rent from this car company.

PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.

Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.

El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Me gustó mucho la experiencia

Muy buen servicio. La asesora Carmen muy atenta y servicial.

Fue bueno

La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM

Pretty bad. The main problem is that the car we rented, was not available even after paying in advance. And they offer a down grade. Refused to give any similar or higher grade car. It was like a joke. At the end, they told me if I didn’t like what they had, I could leave. Like a joke. The guys at drop off, were great! Very kind!

Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.

The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.

The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.

El vehículo estaba muy chocado, raspado, con alarmas de motor (check engine), sensor de llanta, ruido en eje trasero, manchada las vestiduras.

The service attitude was very good, but they still tried to sell me insurance.

Good

Satisfied