Bargain-Rental-Cars Car Rental

I rented there because of high rating to do with customer service. But the vehicle was really awful and when I called for help mid-rental the staff were utterly unhelpful.

The minivan was terrible in condition. We booked the pickup time in such a way that it gave us enough time to leave the airport and go to the rental car place and that pickup time happened to be "after hours" of Bargain Rental Cars and it was a different pickup location. But it so happened that our flight reached Auckland ahead of time. When we called the pickup location for the after hours office, they said to call BRC directly since it was technically not "after hours". When we called BRC, they asked us to call the "after hours location" since we had to pick up the car there only. There was some confusion which was frustrating for us and finally BRC agreed to come and pick us up from the Airport.

BRC’s car always exceed expectations as they are such terrific value for money, clean economic and a pleasure to drive.

Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.

Counter staff were great. Car was ok.

No problem. Car had 333,000 kms which i thought was excessive, turns out i maybe need to keep my own cars longer!

More than happy with everything and staff very friendly and helpful.

It's a budget car rental but so much cheaper than the usual rental places! The car was perfectly fine so it was exceptional value. Pickup and dropoff easy.

Staff were knowledgable, efficient and polite. Car lived up to all expectations. Overall a great experience.

Returning the car shouldn't be limited to the rental location, it's too hard to find! At least offer customers a second option!

Very good, overall very satisfied, the staff was very nice.

BRC Auckland Airport branch. The car was relatively new, the staff were friendly, and the manager resolved issues quickly. There is another office nearby, which caused some confusion when returning the car, but it was very close by.

Overall, it was quite convenient and the condition of the car was good. I was quite satisfied with the entire process. When returning the car, I saw another domestic tourist who seemed to have had an accident. I overheard something about a lawyer, which made the situation seem unpleasant. The handling did not seem very appropriate. If you're not a local, you might find yourself in a difficult situation.

The car was just what we needed. We love having a hybrid for travelling, they work just as well as anything else. Plenty of room and so economical. The guy whom we dropped the car off to was a great guy who was really friendly ....just the person you need as your front person.

Excellent service and prices

The service was terrible, especially the return location where the staff were extremely rude. The car was in very poor condition and very old.

Fast, easy & efficient service.

Very satisfied

Prices were lower than alternative but still a lot for such an old and banged up vehicle

The pick up was confusing a) because Auckland Airport is a building site and it is difficult to find your way around and b) because staff member on phone forgot that as a visitor I had no idea what he was talking about - he assumed too much. But once I located pick up site and van arrived it all worked very smoothly. Car with very high mileage operated well and was value for money. I would highly recommend if dollars are important and you don’t mind a bit of wear and tear on the car!!