Dryyve Car Rental

All was very good. Smooth conduct by counter staff and very well managed.

Over the counter security hold was 1500 euro which was more , secondly the counter insurance was way higher so it’s best to purchase online at QEEQ

I will never use them or book with you ever again

Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.

What's impressive is that the preauthorization refund was processed very quickly, refunded the next day.

The car rental process was very efficient and smooth.

My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.

Overall satisfied

Satisfactory

Excellent service

Good

Excellent, very patient during both car pickup and return.

Too many hidden charges, including an extra 1000 RMB for crossing borders. Daily limit of 100 kilometers, and minor collisions are at your own expense. It's worrisome, and the return inspection is very strict, even dust is considered scratches, but overall it's okay.

The car provided was different from the one in the order. They kept pushing insurance at the time of pickup and didn't inform about toll fees. After returning the car, I got a fine without any email notification and they directly charged my credit card a high processing fee, which didn't match the total amount. Be cautious!

It's acceptable.

No waiting in line, the service staff explained everything clearly, and the handover was incredibly smooth.

It's okay

Everything was fine, small issues were resolved quickly.

The car pickup process was fine, communication was clear and efficient. However, there were some disputes with the return report and follow-up. The on-site return inspection showed no problems, and I signed off on the process. But the next day, after returning to my home country, I received an email stating there was a small scratch, about 2cm. Europe's economy isn't doing well, so unexpected issues are more common. I recommend using a larger rental company like Sixt, as smaller companies might offer lower upfront rentals, but more surprises after.

The overall service was okay, but you have to call to get staff to pick you up.