AIRPORT-VAN-RENTAL Car Rental

The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.

Worst rental car I have ever had and I have rented a lot of vehicles. Absolutely filthy. Spent 2 hours cleaning it when I got home before ever going on our trip. Will never rent from them again.

Alicia and Ana were very professional and kind!!

Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.

SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty. Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.

Vehicle had hail damage and was dirty.

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.

Dirtiest car I ever rented in my life also I paid for Gmc Yukon or similar but got Dodge Durango that lower class. Overal this was my first and last time I used this company for car rentals

The time in the rental building was normal. The wait for the shuttle was terrible.

Good

Never go back.

Original vehicle we were to rent was not ready. When they finally did get it ready, the vehicle had a long crack across the windshield. They did not have another vehicle in our category so I had to pay extra to get a bigger vehicle with a better windshield.

Waited a long time for the van at the airport

As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch

I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.

The car was amazing and such a great price! They tried to upsell me to a larger car than I’d booked, but when I said no thank you, they gave it to me for no extra charge. I don’t think they even had the smaller model, but that was fine by me!