OPTIMO-RENT Car Rental

un desastre.

Damaged car but they were all itemised on the documents. Only half tank, again was on documents. Not pointed out at the time but wasn't a problem on return.

Auto perfetta, una bella ypsilon seminuova

Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.

The service from booking to the end was smooth and easy

The person working at the Autovia counter was very helpful, nice, and efficient.

Car was good with no problems apart from a horseshoe shaped crack in the windscreen that had not been noticed by the staff fortunately it did not cause any problems but could have smashed completely especially on some of the unmade Sicilian roads had a stone kicked up. Now we are being charged 81Euros for a slight scratch on the wheel hub cap.

El auto muy bien excelente, depronto colocar un soporte para el celular que uno usa para el gps y avisar sobre el servicio de los tolls o peajes para tenerlo presente en el presupuesto y contestar más rápido

Excellent service. Need to provide better instructions on how to get from airport to their station. We took almost 2 hours to find them.

We had to bring the car back clean (in- and outside). You can buy a washingticket. Normally you can bring a car back dirty without any cost.

Great value. Was a little hard to find staff in the parking lot and on check out we had to highlight several more scratches and dirt on the car but this was not too problematic. Giving it back went quite smoothly.

Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!

Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.

There are three main issues that made my experience unpleasant. First, I scheduled to pick up the car at 10 AM, and according to the app, someone would be waiting with a sign at the arrival gate. However, by 10:10 AM, no one was there. After calling, I was told someone would be there in 5 minutes, but they only arrived around 10:40 AM (later I learned that '5 minutes' in Morocco could mean within an hour). At least the person eventually showed up, but they barely spoke any English, only French, and their English was worse than mine, which made communication very difficult. Second, they gave us a car that was half the price of the one we booked, which was an issue because we were five people with four large suitcases, but only one suitcase could fit. We booked a Touareg, but they gave us something completely different and much smaller, which was not even in the same category. When we complained, they kept insisting that they advertised 'a similar vehicle' and not the exact model. I asked, 'Is this really similar?' If they gave me a Grand Cherokee, that would still be acceptable. We then reached out to the platform, which contacted them, and after half an hour, they somehow found an old model... How old, you ask? Well, it had 130,000 km and was full of damages! I took over 20 photos of the damage. I told the platform that the car was too old and in poor condition. After discussions, the platform informed me that they could only guarantee the same model, not its condition. Fine, we decided to drive it. But the worst part was that by the third day, warnings for brake check, oil addition, and other alerts appeared. I informed the platform, and they responsibly contacted the rental company, which responded by saying it was safe to drive. The roads were either mountainous or highways. Thankfully, we survived.

Staff at the counter friendly and open, would definitely book again with optimo rent

It was nice service except that they tried and did sell a washing service which I never had in my previous bookings

The car was new and expected in the price range. It wasn’t perfectly clean but it wasn’t dirty.

La voiture était très basique sans options, mais propre et fonctionnelle. L'agent d'accueil était ponctuel et très serviable .

Counter staff exceeded expectations - 10 point for Optimo Rent in Trieste airport thanks to her. Car Fiat500L wasn't what we booked(Ford focus) but it has more space in rear seat. And after temporary made modification we got lugged easily to car.Engine power in Italy was little too smooth.

Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!