AUTOVIA - Milano Malpensa Airport Information, Car Rental Instructions & Policies

The service attitude was okay, and the queue time was just a few minutes. However, the staff informed me that there was no Audi A3 available and replaced it with a GM SUV. Although it seemed like an upgrade on the surface, I wasn't happy. I mainly rented the car for driving in the Dolomites, where smaller cars are better suited for narrow and winding roads. A larger car only made my driving more difficult.

Additionally, I was dissatisfied that they replaced my rental with a larger car and refused to note the existing damages on the car rental contract form. Otherwise, everything was fine.

The service attitude was okay, and the wait time was only a few minutes. However, the staff informed me that there were no Audi A3s available and gave me a GM SUV instead, which they considered an upgrade due to its larger size. I was not happy about this because smaller cars are more suitable for the narrow, winding, and steep roads of the Dolomites. A larger car would only make driving more cumbersome.

I was not satisfied with the car upgrade and the refusal to note the existing damage on the rental form, although everything else was fine.

The service was fine, with a few minutes of wait time. However, the clerk informed me that there were no Audi A3s available, and they upgraded me to a GM SUV. Although this might seem like an upgrade, I was not happy. I mainly drove in the Dolomites, where narrow, winding roads make a smaller car preferable. The bigger car just made driving more cumbersome.

I was also dissatisfied with them not marking existing damages on the car, although the rest of the service was acceptable.