A.Pacheco Wrasse
Las Vegas
8.6 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: The car was good value and the service for booking in was efficient.
Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.
Read More >9.4 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I had to spend the double, just because the sold me at the counter "you don't have any insurance, if there are any damages you have to pay full value of the car". that's a scam. Really unfriendly.
Car was much smaller than the one provided with the reservation
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Total cost was $94US but I saw a A$400+ charge on my credit card. No damage to car before or after and returned with a full tank. Looking for a credit in days to come, never advised that a holding amount would be taken.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Forced into buying insurance I did not need. After a long international flight could not bear to argue any more.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car did exceed my expectations. I would have preferred to "skip the counter" and go straight to
the pick-up lot - which I usually do as a Thrifty Blue Chip Member
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car service was well above my expectations . Made my trip so much better and easier
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The only complaint is that i have not received my deposit back in my bank.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Just great!
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
A toda costa nos trato de vender adicionales, a pesar de decir siempre que NO nos encontramos con que finalmente nos habían agregado un servicio de asistencia en ruta que nunca solicitamos.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was happy with the treatment and how was the car condition
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.
Read More >Frederic Gregory
Las Vegas
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They charged an extra $68. Although we had no issue communicating in English, we still got scammed out of more than $60. The insurance and fuel charges were totally unfair! Be cautious! The so-called basic insurance they offer is their own, I thought it was from the rental platform. Also, regardless of how much fuel you return, they charge a $40 fuel fee, even though filling up the tank didn't cost us $40. It's really unfair. The only advantage is the car was decent, but any company should have good cars.
Read More >Lambert Jennings
Las Vegas
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The counter tries to upsell GPS and fuel, but everything else was fine.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unfair pricing, no clear rules! Too many hidden charges, it’s a trap!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When picking up the car, the salesperson insisted I buy insurance. I told them I had already purchased it on Zuzuche, but they said it wasn't comprehensive enough and pressured me to buy more. I didn't, and the salesperson was unhappy. Additionally, no return map was provided, and the Las Vegas rental location is quite a distance from the airport, making the return inconvenient. I used Google to find a return location, but ended up going to the wrong place, which cost me 20 minutes. Aside from these issues, the experience was quite good—very convenient, with a high degree of freedom in choosing cars, and quick return procedures!
Read More >Patricia Whitehead
Las Vegas
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Convenient and efficient
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.
Read More >Deirdre Bartlett
Las Vegas
6 /10 Average
Reviewed: Sunday, December 22, 2024
Encountered an unhelpful staff at the counter.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
With big companies, long queues can be unbearable and some people wait over an hour for their car. Here, both pickup and drop-off were fast.
Read More >Camille FitzGerald
Las Vegas
4 /10 Average
Reviewed: Sunday, December 22, 2024
They pushed insurance on me even though I already bought it all. They also charged me for a full tank of gas and a $30 road fee.
Read More >Porter Wyclif(fe)
Las Vegas
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They forced me to buy insurance.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
We were charged twice. The order said paid in full but we were charged another $300 when returning the car.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
This rental company enforces third-party liability insurance, so you still need to opt for it when renting. The listed prices on the website are misleading. If you're adding $18 a day at the location, you might as well book directly from Sixt, which doesn't generally force you to buy. The car is fine.
Read More >Hamiltion O'Connor
Las Vegas
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a car for 10:00 PM, but they closed at 10:00 PM without any notice or contact. I only got the car the next morning at the airport without any compensation. I clearly stated that I didn't want any insurance, but they still added basic insurance. Be sure to read carefully before signing!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was good, they patiently answered our questions despite the language barrier.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Let me tell you about my unpleasant experience. The staff at this rental car company are extremely dishonest. The original order did not include an additional driver. He asked if I wanted to add one. I asked about the cost, he said it was free. I didn't believe him and confirmed again; he still said it was free and acted surprised, asking why I would want to pay. Later, he aggressively pushed various insurances, most of which I refused. However, for safety, I added the million-dollar third-party insurance. When printing the contract, I found that the child seat I had requested when booking was not canceled (we brought our own), and it was charged. It got canceled only after I requested it. The list did not show the cost of an additional driver. In the end, I was still careless. When settling the return, the fee of $13.3 per day for the extra driver was listed. Isn’t this fraud? The staff had a terrible attitude during the on-site communication about the fee, and the store manager acted like a scheming rogue, essentially saying that if you added it, you have to pay for it. Really disgusting! I suggest not choosing this store. If you have to, make sure to record the entire process of picking up and returning the car.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. When picking up the car, they added multiple insurance options without asking, almost doubling the rental fee. After I noticed, the staff member who processed it had already left, and other staff refused to change it, asking us to wait for half an hour until that person was back. 2. I booked a Corolla, but there was no car available when I picked up, so they randomly gave me a Hyundai hatchback, which was too small to fit all our luggage. I objected on the spot, and the staff said if I didn't want it, I’d have to wait over 45 minutes. In the end, I had to downgrade to a Nissan Sunny. It's always been an upgrade with other rentals, but this was the first time I got downgraded and threatened to wait if I didn't accept. 3. The car was also very old; the Sunny had already done 25000 miles, the highest mileage I've encountered in a rental.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There's a shuttle bus outside the airport terminal that goes directly to the car rental building. I arrived at 9 PM, and it wasn't crowded. I was the second in line. Since I had already selected my car and insurance through QEEQ, I quickly completed the paperwork after they checked my passport and driver's license.
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