VO - 洛杉矶国际机场lax Information, Car Rental Instructions & Policies

Terrible post-rental service; they blamed the damage on me long after the rental was over. Very dishonest.

Experience tells us that the real trouble in foreign countries often comes from companies run by our fellow countrymen. Here, I will compare this company with other mainstream car rental companies like Hertz and Alamo. 1. Picking up the car For mainstream rental companies, you need to take a shuttle bus to their location. The downside is that you need some English skills. The upside is it's fast. For this company, they have a dedicated car to pick you up from your specified arrival area, and the driver is Chinese. The downside is the long wait time; I waited for about half an hour. The upside is you don't need any language skills. 2. The process of picking up the car Mainstream rental companies allow you to complete the process via self-service kiosks or through staff. The downside is that staff might push you to buy insurance, requiring some English skills. The upside is it's fast—10 minutes at most—and your information is secure since they only check your documents without keeping copies or taking photos. You also usually have more than ten cars to choose from. This company handles everything manually at a single window in a room on the 5th floor of an office building. The whole process took about 50 minutes—I got my luggage at 8 AM and the car at 10 AM. Most importantly, during the process, they required to take photos of my passport, driver's license, visa page, and credit card. The advantage is full Chinese service, but the downsides include a long processing time, only specified car models available, and all your information including your credit card being photographed and stored. What they might do with that information is worrying. Description of issues encountered, the most important part After taking photos of my license and passport, the company staff also wanted to photograph both sides of my credit card, not just use the POS machine for authorization (you can find out yourself what that might result in). I firmly refused, and the staff called their supervisor, who was extremely arrogant during our phone conversation. The supervisor told me two things: 1. This is America, so they have the right not to serve me unless I let them photograph my credit card, or else they would cancel my order and throw me out. 2. I could complain anywhere I wanted, but they didn't care because this is America... Under such circumstances, I first called the customer service of Zuzuche to complain about the issue of photographing my credit card. When the customer service tried to communicate with the other party, they refused. I then confirmed that if they were really going to cancel my order because I refused to let them photograph my credit card, I would call 911. Probably the threat of calling 911 worked, and they finally agreed not to photograph my credit card and gave me the car (note: in the U.S., you can call 911 for any issues, as there aren't as many regulatory bodies as in China). Then a second serious issue arose, which I later learned from friends was quite severe. The company told me that due to a system problem, they couldn't print the rental contract and receipt on the same day, so they only gave me a car key and let me drive away. After getting the car, I immediately called Zuzuche to inform them that I didn't get any documentation. I was worried the company might accuse me of car theft, so I reported it to Zuzuche. Their customer service advised me not to accept the car, but since I had already driven away, it was too late. The customer service then called the company to confirm and recorded that they would email me the contract the next day. I did receive their email the next day. The most critical part is that according to California law, a car must have insurance to be on the road, otherwise, it's illegal. Without an insurance document, if there's an accident, I would have to pay for everything myself. Not having a contract meant they didn't add insurance to the car (note: in the U.S., car insurance is tied to the driver. If the insurance doesn't have your name, the consequences are severe, so don't let others drive the rented car). So, if there's any accident before I receive the rental contract, I would bear significant responsibility for checking the contract and insurance information myself. The above is not a review of the company but a statement of facts.

Returning the car was quite a rip-off. Very unsatisfied. Their refueling service is extremely expensive, several times more than foreign rental companies, and they did not inform us beforehand. This is far worse compared to US car rental companies.

Satisfied

No waiting in line

Only one person in line, but there was a system failure, so I waited for more than half an hour.

We arrived late and left early, but they arranged everything well. Thumbs up!

Excellent service.

First, I'd like to commend the staff who helped us pick up the car. He was very helpful and picked us up about 5 minutes after we got out of the airport. It was our first time driving in the US, and he answered all our questions. Later, he responded to our inquiries promptly. The car was in good condition with about 30,000 kilometers on it, and we drove around 2,000 kilometers without any issues.

Picked us up 15 minutes after landing. Pre-arranged paperwork saved us waiting time.

Satisfied

Extremely satisfied! I used to rent cars within Los Angeles city, but this was my first time renting through this platform and it was very convenient with airport pick-up and drop-off services. My return appointment was at 6:30, but I got delayed by traffic and arrived at 7:30. The customer service was still waiting for me! I felt really apologetic! After being picked up at the airport, you can directly pick up the car without waiting in line.

Easy pickup and drop off

Excellent service, quick to pick up and return the car.

Professional, helpful, and quick to respond.

The service was excellent, pickup and drop-off were punctual, the procedures were convenient and quick, and the car had only 4000 km on it.

I do not recommend this Chinese company.

Very good

The customer service attitude was so poor that it left us speechless. We tried to communicate properly but were accused of arguing. They spoke fluent Mandarin yet claimed not to be Chinese, saying things like 'you Chinese people this and that.' I was really fed up with this kind of attitude.

Overall service was very good, the airport pickup was very prompt.

Response time was quick. Within about ten minutes, a dedicated car came to pick us up from the airport. The process was simple, no need to queue, just take the car directly.

As soon as I got out of the airport, they contacted me, very reassuring; waited outside LAX for about 10 minutes, and the shuttle arrived quickly.

The service was excellent.