Apex - Launceston Airport Information, Car Rental Instructions & Policies

Car was new and exceed expectations

The car was great. Just what I needed to get around town at a good price. The staff were friendly and more than happy to pick me up and drop me off at the airport

The vehicle is not inclined enough, and the fuel is too high.

We were pleasantly surprised with the ease of renting with this company. We were given a relatively new car so had no problems while driving. The staff we dealt with were very pleasant and helpful.

Have used Apex before, and once again found them to be excellent. From pick up to drop off everything went smoothly.

Aplex 人員，超好禮貌，取車launceston 工作人員解答很好，還車的Hobart工作人員非常好，我會再aplex租車

Great service from friendly Apex staff, super easy to deal with.

Staff are friendly and the airport shuttle service is excellent and drops you right off at the airport so you don't have to drag luggage from the airport car rental drop off to the actual check in.

They were absolutely fantastic: quick and easy check-in / out as well as shuttle service to the gate.

The car seemed to have been roughly handled by the earlier customers. The car was not properly cleaned. The air con had a strange smell when switched on. We had to return our car 18 days earlier than the scheduled date due to death in our family. We had called apex if we could return it in Hobart (we had picked it up from Launceston) but they refused. Even though we were grieving and had to leave immediately they did not give us that option. We had to drive to Launceston in the middle of the night and then the after hours drop of location was not open so we waited for 45 minutes, all this with a small 2 year old toddler. After that we have been chasing apex for some refund (we booked for 24 days and returned it after 6 days) as we used up only 1/4th of our booked days and due to extenuating circumstances. All places like hotels, bnbs, airlines refunded/waived extra charges when we provided them our reason and documents. Apex guys are refusing to coordinate and refund us any money. We will never book from apex again.

Drop-off place hard to find. We got up-grading to Toyota Camry

Apex staff were lovely and helpful and the car was great!

Very friendly attitude.

Very poor experience. When I arrived, there were no cars available. They wanted to downgrade me to a smaller car, which I refused. I ended up waiting over an hour, and they still gave me a car that was smaller and worse than what I had reserved. The experience was very bad.

The lady at the pickup location was quite patient. The guy at the drop-off location had a strong accent. The Kia Carnival can seat 7 people, and the trunk can hold 4 pieces of 24-inch luggage, one small suitcase, and 3 backpacks. The built-in USB charging port is convenient. However, there's no suitable spot for a phone holder.

The staff's attitude is average.

Very satisfied