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The speed limits for Thailand are 90 km/h on open roads, 50km/h in towns and 120km/h in motorways unless signs say otherwise.
Hiring a car to drive in Thailand can be very pleasant as highways are well maintained throughout the country. However, when you are driving in the big cities, heavy traffic may make your road trip far more challenging. This brief guide will provide a complete cover-up aiming to help you when planning a trip to Thailand.
Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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April 8, 2025
Destination: Haad Yai
Very satisfied.
View moreApril 8, 2025
Destination: Bangkok
Very satisfied
View moreApril 7, 2025
Destination: Phuket
Satisfied
View moreApril 7, 2025
Destination: Bangkok
The overall service was excellent. Even though my English isn't very good, they explained everything clearly with gestures. Highly commendable!
View moreApril 7, 2025
Destination: Bangkok
Very satisfied
View moreApril 6, 2025
Destination: Bangkok
From March 30 to April 6, I rented a Haval Jolion model 6 through ASAP. Although I have over 2,500 kilometers of self-driving experience from three previous trips, this rental turned into a particularly unpleasant experience.
View more1. Vehicle malfunction and delayed assistance
On April 3 at 9:00 AM, the car unexpectedly lost power while driving, with the dashboard displaying a 'Low Battery Pack' warning. I immediately contacted ASAP via WhatsApp for roadside assistance, but it wasn't until 11:30 AM that help arrived. The technician's repair attempt failed, and I was informed it would take another hour for a colleague to deliver a replacement vehicle. Since I had a business meeting to attend, I was forced to pay for a taxi out of pocket. I did not request compensation for time lost or taxi fare from ASAP. The replacement car was delivered as agreed later in the afternoon (see images 1-3).
2. Unjustified claims and poor attitude
On April 6 at 11:50 AM, I returned the car at the airport as scheduled. Due to time constraints, I could not refuel the car fully and informed the staff to refuel on my behalf, deducting the cost from my credit card. However, the staff took me to the front desk where two employees showed me photos of the previously malfunctioning car and accused me of damaging the grille, demanding compensation of approximately 9,200 THB.
I raised the following concerns:
• The photos showed the rear trunk area of the car, yet the alleged damage involved the front grille, which does not correlate;
• How could I, under normal driving conditions, possibly affect or damage the interior side of the grille?
• During the car pickup, ASAP did not open the hood to check the grille, so how can they now conclude the damage was caused by me? (see images 4-7)
One of the front desk staff members responded to my feedback by blaming me for not purchasing full insurance. In my view, insurance is meant to cover incidents like scratches and traffic accidents, not to shift responsibility for ASAP’s own inadequate maintenance. Does ASAP intend to coerce customers into buying more insurance for profit? When I attempted to express my thoughts calmly, this staff member began arguing loudly. I had to ask them to stop.
Overall
This rental experience deeply undermined my trust in the integrity and service of Thailand’s ASAP company. The sudden loss of vehicle power posed a serious safety risk, leaving me with negative impressions. I hope this review will assist other customers in making more informed choices.
April 5, 2025
Destination: Chiang Mai
Very satisfied
View moreApril 3, 2025
Destination: Bangkok
The entire process was very satisfying.
View moreApril 3, 2025
Destination: Haad Yai
We got a very good car. I have been to this office several times and I am always extremely satisfied.
View moreApril 2, 2025
Destination: Bangkok
The service was mediocre. Staff at the pickup location were unprofessional and had an indifferent attitude. Especially the pickup/drop-off staff on the first floor; they looked grumpy, extremely impatient, and acted like you owed them money. If you can't handle your temper, you shouldn't be working! There is a stark contrast between their attitude and the excellent service at Yesaway and other counters at the same airport from previous bookings. Efficiency was poor; there was only one customer in line at the front, and they waited for nearly half an hour just standing awkwardly. Both pickup and drop-off are at the same spot, handled by the same employee—the grumpy one throughout. I will never rent from them again. Other counters have service attitudes 100 times better.
View moreApril 2, 2025
Destination: Phuket
It's acceptable.
View moreApril 1, 2025
Destination: Bangkok
Very satisfied
View moreApril 1, 2025
Destination: Phuket
Complaint Letter Regarding Severe Discrimination Against Asian Customers and Poor Service Attitude: I am writing this with extreme anger and disappointment, to formally lodge a complaint against the unjust treatment, discriminatory behavior, and highly unprofessional service I experienced during my car rental process with your company. I believe it is necessary to bring this unpleasant experience to your attention and request that you address it with appropriate measures. I rented a car from your company between March 28th and April 1st. Starting from the day I collected the car on March 28th, various issues arose incessantly. Upon arriving at the rental counter after walking quite a long distance, the staff suddenly demanded that we purchase an insurance plan that had not been communicated beforehand. This caused unexpected financial burdens and significant inconvenience, reflecting a lack of professionalism and sincerity in your service communication. Throughout subsequent interactions with your staff, similar situations occurred at least 30 to 50 times. Whether I was inquiring about vehicle details or seeking assistance with certain procedures, the staff frequently displayed a blatant lack of patience, provided vague and unclear responses, and even interrupted me multiple times before I could finish speaking, leaving me feeling deeply disrespected. What I found completely unacceptable took place during the car pick-up process at the parking lot. Upon arriving at the designated area, the staff clearly noticed us, but on two separate occasions, they went straight to assist European-looking foreign customers, completely ignoring us. It was only after I explicitly pointed out that we had arrived first and insisted on being served in order that the staff begrudgingly handed me the car keys, with no vehicle inspection conducted whatsoever. After getting into the car, unfamiliarity with the parking lot layout compelled us to seek guidance from the staff, only for them to immediately turn their attention to serving other foreign customers, leaving us helpless. This kind of differential treatment based on race and appearance severely infringed upon our dignity as consumers and violated the principles of fairness and equity in business conduct. I strongly demand a thorough investigation into the matter and a formal apology from your company. Furthermore, I hope your company will implement effective measures to strengthen staff training, improve service awareness, and prevent similar discriminatory behavior and poor service attitudes from happening again. In addition, regarding the time wasted, emotional distress, and additional financial burdens imposed by your staff’s misconduct, I reserve the right to pursue further compensation. I look forward to receiving a satisfactory response from your company as soon as possible. Mr. Deng
View moreApril 1, 2025
Destination: Bangkok
The staff was friendly.
View moreMarch 31, 2025
Destination: Phuket
Quick and convenient.
View moreMarch 27, 2025
Destination: Bangkok
Very convenient.
View moreMarch 26, 2025
Destination: Bangkok
The vehicle was very clean, had good performance, and was easy to use. The staff provided excellent service.
View moreMarch 25, 2025
Destination: Phuket
Very satisfied with the service. The staff had a good attitude, and their English communication skills were quite decent. The whole car pickup process was very quick.
View moreMarch 25, 2025
Destination: Phuket
Very good
View moreMarch 24, 2025
Destination: Bangkok
Used this car rental company many times and so far so good.
View moreMarch 24, 2025
Destination: Chiang Mai
Great
View moreMarch 23, 2025
Destination: Phuket
The overall service was very good. Picking up the car at the store didn't involve excessive procedures or inquiries about insurance. Most requests regarding the car model were also met.
View moreMarch 23, 2025
Destination: Bangkok
Very satisfied. Although it was an accident-damaged car, it still worked smoothly in the hands of an experienced driver.
View moreMarch 22, 2025
Destination: Pattaya
Highly professional service.
View moreMarch 22, 2025
Destination: Bangkok
Not bad, very good.
View moreMarch 22, 2025
Destination: Bangkok
Very satisfied
View moreMarch 21, 2025
Destination: Phuket
Very convenient and highly satisfactory. This is my third time booking a car on the platform.
View moreMarch 20, 2025
Destination: Bangkok
Very satisfied
View moreMarch 20, 2025
Destination: Bangkok
Average, the return experience was extremely poor. On the way to return the car, I missed the PTT gas station and the tank wasn't full, which cost around 300-400.
View moreMarch 19, 2025
Destination: Bangkok
Very satisfied
View moreMarch 18, 2025
Destination: Udon Thani
Absolutely perfect, flawless.
View moreMarch 18, 2025
Destination: Chiang Mai
The car rental company I chose this time was excellent, with prompt service, no hidden charges, and no upselling of additional services. Overall, very satisfied.
View moreMarch 17, 2025
Destination: Bangkok
It's okay.
View moreMarch 17, 2025
Destination: Bangkok
Good overall.
View moreMarch 17, 2025
Destination: Bangkok
Very satisfied
View moreMarch 16, 2025
Destination: Chiang Mai
The staff were very nice, explained everything clearly, and did not impose any mandatory charges.
View moreMarch 16, 2025
Destination: Bangkok
This branch charges unnecessary fees and deducts money arbitrarily. Be cautious to avoid pitfalls. The rental cost was over 800, but they charged me 1627 for vehicle cleaning. Completely unreasonable.
View moreMarch 16, 2025
Destination: Bangkok
The processing procedure is convenient.
View moreMarch 14, 2025
Destination: Bangkok
Convenient and efficient
View moreMarch 13, 2025
Destination: Chiang Mai
Fast and hassle-free.
View moreMarch 13, 2025
Destination: Bangkok
車の返却場所ののぼり旗をもう少し大きく目立つようにして欲しい。
View moreMarch 13, 2025
Destination: Chiang Mai
Very good.
View moreMarch 13, 2025
Destination: Koh Samui
Satisfactory
View moreMarch 12, 2025
Destination: Bangkok
Satisfied
View moreMarch 12, 2025
Destination: Bangkok
The car pickup process was very quick.
View moreMarch 10, 2025
Destination: Bangkok
The car was very clean, a nearly new vehicle with excellent performance after just over 30,000 kilometers.
View moreMarch 10, 2025
Destination: Pattaya
5-star rating
View moreMarch 10, 2025
Destination: Pattaya
Very satisfied. Thai people are very polite. I rented a car for 6 days and planned to extend for one more day. They informed me there was no need to pay extra as long as the car was returned by 2 PM the next afternoon. During the rental period, it rained, and parking under a tree led to some bird droppings, so the car got a bit dirty. However, when returning the car, I was told there was no need to wash it as long as the interior hadn't been soaked or had any unpleasant odors. A very pleasant car rental experience, and I plan to rent from this company again next year.
View moreMarch 9, 2025
Destination: Bangkok
Very convenient.
View moreMarch 9, 2025
Destination: Khon Kaen
It took an hour to pick up the car, as they kept insisting that I hadn't purchased insurance. I contacted Zuzuche's customer service to resolve the issue. Returning the car was smooth and without any problems.
View more