Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 11, 2024
Destination: Rzeszow
Można śmiało polecić
View moreDecember 10, 2024
Destination: Warsaw
Nothing to report
View moreDecember 10, 2024
Destination: Warsaw
Please make sure to inform cooperating agents that the pick up/drop off Hotel changed.
View moreDecember 10, 2024
Destination: Poznan
The car had not been properly serviced upon pick up. It was lacking in windshield wiper fluid and other fluids seem to be low as many indicator lights came on towards the end of our trip.
View moreDecember 4, 2024
Destination: Gdansk
very good prices, no hard sell and hassle free return
View moreNovember 18, 2024
Destination: Wroclaw
I have been using this company before and I’m very happy with the service as always
View moreNovember 8, 2024
Destination: Gdansk
Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.
View moreOctober 19, 2024
Destination: Wroclaw
They have always been good.
View moreSeptember 25, 2024
Destination: Warsaw
Had to wait a long time as there was a bomb threat at the airport earlier so everything was delayed. The staff was nice and answered all my questions. Would have appreciated some recompense for the delay like an upgrade or a discount to be honest.
View moreSeptember 19, 2024
Destination: Warsaw
The staff tried to charge us 100 PLN for “early pick up” when the amount around £13 was showing on our booking. He recalculated it to 73 PLN after I questioned it
View moreAugust 25, 2024
Destination: Krakow
Great experience
View moreJuly 24, 2024
Destination: Warsaw
Very satisfied
View moreJuly 22, 2024
Destination: Glasgow
Pretty good
View moreJuly 14, 2024
Destination: Warsaw
Excellent
View moreJuly 5, 2024
Destination: Warsaw
Picked up the car from a store near Warsaw Old Town and returned it at the airport. Due to unclear airport signs, it took a lot of time. The rental experience was very smooth overall, and the staff guided us directly to the car.
View moreJuly 4, 2024
Destination: Krakow
Satisfied with the service, quick return process.
View moreJune 30, 2024
Destination: Katowice
Quite satisfied
View moreJune 30, 2024
Destination: Wroclaw
The staff was very polite and attentive.
View moreJune 24, 2024
Destination: Warsaw
The vehicle is in poor condition and feels unstable at 120 km/h.
View moreJune 23, 2024
Destination: Krakow
Quite satisfied
View moreJune 22, 2024
Destination: Warsaw
When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often.
View moreJune 21, 2024
Destination: Gdansk
I couldn't find the return location, but luckily, I found a nice guy at the store who helped me a lot. Overall, very satisfied!
View moreMay 24, 2024
Destination: Warsaw
Big company, good cars, excellent service, simple and quick procedures
View moreMay 21, 2024
Destination: Warsaw
The service was quite good.
View moreMay 6, 2024
Destination: Gdansk
There was smoking smell in the car. As it seems, some people smoked in the car so it was very annoying.
View moreApril 26, 2024
Destination: Warsaw
We were quite anxious as foreigners because we were warned about the car needing maintenance right after picking it up. Why didn’t they maintain it beforehand?
View moreApril 24, 2024
Destination: Katowice
El coche que me pusieron, es el que reserve. Pero le comento que por fuera estaba entero sucio, de polvo negro y manchas de agua. Al tocarlo te de dejaba los dedos negros, tengo foto de todo el estado. Además, tenia muchos roces, cubiertas de rueda rajadasc, que era un peligro, Tuve que realizar fotos, para que no te timen. Porque el responsable de entregarte el coche, no te acompaña en ningún momento. En el interior del coche, los dos asientos delanteros estaban con manchas de fluidos "X". Todo se puede apreciar en las fotos. Y no nos quiso cambiar el coche. Por otra parte mas importante, el alquiler costo 18 euros, pero cuando llegas allí te piden 80 euros mas, para no tener que dejar fianza, y te imponen que debes cogerla, para estar seguro y que Polonia es un lugar peligroso para los coches. Te sientes ESTAFADO completamente. La fianza que me cogieron fueron 740euros, que no te la devuelven hasta pasados 15 -30 días. Una vergüenza. Nunca mas reservaré con FLEX TO GO. Prefiero otras compañías, aunque el alquiler valga mas, pero no te quitan de fianza mas de 100 euros.
View moreApril 20, 2024
Destination: Krakow
Great service
View moreApril 7, 2024
Destination: Warsaw
Overall, it was okay
View moreApril 4, 2024
Destination: Warsaw
They didn't provide the Ford I requested.
View moreMarch 25, 2024
Destination: Warsaw
Very satisfied. When the 5008 lease ended, I was given a Mazda CX50, which was also very spacious and easy to drive. During this period, the CX50 had an engine warning, and they directly replaced it with a BMW 4 Series at a nearby location without any extra costs. Much better than Europecar by far.
View moreMarch 18, 2024
Destination: Wroclaw
Very simple and friendly process no fuss no complications. Thank you for a great little car.
View moreMarch 13, 2024
Destination: Warsaw
The overall experience was very good
View moreMarch 11, 2024
Destination: Warsaw
Satisfied
View moreMarch 10, 2024
Destination: Warsaw
Satisfied
View moreMarch 4, 2024
Destination: Wroclaw
Did not accepted my credit card and I have to buy additional insurance to be able collect the car.
View moreMarch 1, 2024
Destination: Warsaw
The experience was quite standard and acceptable. We used self-service for car pickup. Thankfully, we took photos from all angles! The rear license plate holder was broken, and it kept rattling while driving, making us worry it might fall off. During car return, the inspector shook the license plate and suspected we caused the damage. We then showed the photos taken during pickup to prove it wasn't our fault!
View moreFebruary 17, 2024
Destination: Warsaw
AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.
View moreFebruary 11, 2024
Destination: Warsaw
This is a scam. The rental was supposed to be 280, but when I arrived, they asked for 3600. If you don't pay, you don't get the car. Be very careful and avoid renting from cheap companies in Poland. This rental company is truly terrible.
View moreFebruary 10, 2024
Destination: Warsaw
Renting a car in Europe is too troublesome, but it's unavoidable for traveling.
View moreFebruary 3, 2024
Destination: Poznan
Acceptable
View moreJanuary 31, 2024
Destination: Warsaw
We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!
View moreJanuary 27, 2024
Destination: Warsaw
When we arrived at the rental company, they forcibly insisted on buying full insurance, which cost more than double our original rental fee, or they wouldn't give us the car.
View moreJanuary 16, 2024
Destination: Gdansk
Very quick checking in/out process. The assistant was reliable, knowledgeable and polite. I experienced I was a valuable customer.
View moreJanuary 9, 2024
Destination: Gdansk
Quick checking in/out process. The reliable, knowledgeable and polite assistant.
View moreJanuary 7, 2024
Destination: Lodz
, I recommend it for the future
View moreJanuary 4, 2024
Destination: Wroclaw
Alright company not really any complaints
View moreJanuary 2, 2024
Destination: Krakow
The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.
View moreDecember 30, 2023
Destination: Wroclaw
, I recommend it
View moreDecember 9, 2023
Destination: Krakow
Llegamos al aeropuerto de Cracovia y tuvimos que esperar mas de 2h a que apareciese el trabajador, ya que no había nadie para recibirnos.
View more