Lithuania Car Rentals

Returning the car was complicated. Although I was asked to call 30 mins before returning the car as there may not be staff at the counter, no one picked up the phone. I called several times and proceeded to the return point anyway as my return time was looming. There I had to wait nearly an hour for staff to show up. They also have a lack of economical cars at the location.

Very satisfied, patient, good attitude

The car model is very new

This is simply too much...

The car had just over 20,000 kilometers, its condition was acceptable, and the features were decent. Overall, it was okay, but try not to arrive too early.

Service was average. The main issue is the requirement for an IDP; a standard Chinese driver's license with a translated copy is not accepted—not at all! This was not mentioned on the rental platform! Even though we purchased insurance online, they didn't recognize it. Moreover, they didn't accept the Chinese driver's license, and we had to pay nearly 100 euros extra per day for additional insurance to get the car!

The vehicle model didn't match the booking (got a KIA), and the car was handed over at the roadside instead of at the store. I didn't receive any notification, and it took me an hour to contact the rental company. The overall experience was poor. When returning the car, I was charged an unreasonable amount for fuel because I didn’t fill up the tank.

Хотели дать машину похуже, Тойота Корола. Но после моего настойчивого требования выдали авто, которое я бронировал, Тойота СНR.

Car was missing a part of front bumper

All very good. Thank you.

The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

I was sure the rental had 2 drivers as in most sites, I was very disappointed that we had to pay for the other driver.

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

Very satisfied

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

Overall experince is OK despite long wait for person coming to serve. Customer services response I have to admit was very good. However, I missed attention to positively assess situation occured and keep me as a customer happy, frankly speaking we are right you are wrong, keep paying at top prices.. My mistake that I did not make my own records of car condition on collection which is well worth to do-spend additional 5 min to record ALL sratches or dents on the car.Some agents could be very picky. A small discount on the bill for example or discount card for next visit finalising whole rental experience could keep me as a more or less happy Budget customer but I am afraid not now. Leaving empty fuel tank doesn't work for me as didn't have idea how big is a fuel tank in the car nor wanted to do research on it.

La voiture a fonctionné sans problème. C'est maintenant l'agence Avis-Budget de Vilnius qui tente de nous arnaquer. Nous avons loué la voiture à l’aéroport de Vilnius pour 2 semaines, le 28 juillet 2019, pour la rendre à Tallinn, le 11 août. Nous l'avons ramenée le 11 août à l'aéroport, en parfait état, et le plein fait à la station service, à l'entrée de l'aéroport de Tallinn. Sur le parking, la cabine du réceptionniste était fermée. Nous avons donc dû laisser la voiture sur le parking, et nous rendre au guichet dans l'aéroport : la personne présente au guichet nous a dit que son collègue était parti manger ! Mais elle n'a pas voulu venir faire d'état des lieux avec nous, car elle était seule au guichet. Elle nous a dit que nous pouvions partir, et que tout allait bien !!!! Deux jours après, nous recevons par mail, deux factures de Avis-Budget Vilnius, nous disant que la voiture est accidentée, rayée des 2 côtés, et nous facturant un plein d'essence, soit 2 factures pour un montant de 800 € !!!! Comme par hasard, la caution est de 900 € ! Il est évident que l'affaire ne va pas en rester là !!! Nous sommes TRES MECONTENTS de ce service.

Good Car, easy and fast service. Good staff

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

There is only one staff member, and the company attracts customers with low rental prices but then adds many extra charges.

Green motion are scammers, dont ever rent a car with them. They will find some dirt ehich can be cleaned eith a finger, tell that this is a damage and charge you 500€

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.

Friendly check-in staff. Offered deals relevant to me. Great service. Thanks

Minor scratches are generally not a concern.

They unjustly charged a deposit. Both the rental company and I spent a long time communicating multiple times before they finally provided the so-called damage charge proof.

Like: Got car upgrade

There were scratches before, but they acknowledged it when I returned the car.

The service was excellent. The lady who attended to us explained all the rental and car usage details patiently and thoroughly. She was both pleasing to look at and very kind!

I've never seen such a terrible car rental company! When I returned the car, they inspected it and told me everything was fine. After I left, they randomly charged me! They found an insignificant scratch nobody would notice and charged me 720 euros for it! I even left my email on the contract, but instead of sending me an email, they sent it to Zuzuche. And Zuzuche didn't even check such an important email! I only found out about the charge after it had been processed! It's impossible to get my money back now! I got completely scammed this time! If you're considering renting from this company, think twice. You might be the next one to get scammed!

Very poor, excessive charges

Satisfied

The airport staff had a very good attitude.

1) The staff at the pickup location (Vilnius) were very unfriendly and behaved poorly! 2) Poor car condition: The exterior had cracks and three scratches when we picked it up. The car was dirty inside and out. 3) When I requested a receipt for the late pickup fee, the staff refused.

The pickup and replacement process was relatively fast.

The service was pretty good. They just followed the procedure to sell insurance. The car was relatively new, having run 30,000 kilometers. However, we encountered a bit of trouble when returning the car at Tallinn. The parking lot at Tallinn Airport requires a card for entry, which we couldn't find among the documents and items provided during the rental. The staff didn't mention it when we rented the car, and there were no staff in the parking lot. We had to go to the rental counter at the airport to find someone to resolve the issue.