Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 5, 2024
Destination: New Delhi
Satisfied
View moreNovember 12, 2021
Destination: New Delhi
No Bad condition
View moreFebruary 4, 2020
Destination: New Delhi
We never saw them. The location on the platform was wrong. Later, when we called, they said the store was not at the airport. Sometimes they said they would deliver the car to our hotel, other times they said there were no cars available. Various excuses... Later we took a taxi to the hotel, they said they would deliver the car, but never contacted us again.
View moreJanuary 20, 2020
Destination: Mumbai
The most unprofessional staff with customer support being the least recommended of all.
View moreJanuary 18, 2020
Destination: Mormugao
Me entregaron un coche viejo, en mal estado, la 5ª marcha no funcionaba. Sucio, lleno de golpes. Lo entregue, 2 días después no quieren devolver la fianza de 1.500$. Un robo.
View moreDecember 28, 2019
Destination: New Delhi
Searched the entire airport and asked many staff members only to find out the store is not at the airport. Had to call for a pickup. Called them, provided my booking number, and arranged a meeting place. Waited 20 minutes after being told it would take 5 minutes, only to get a call telling me no vehicles were available, and that was it. Contacted the rental platform, but they couldn't reach the store either. They suggested I take a taxi to my hotel and promised to arrange it the next day. The next day, still couldn't reach the store. I only had the IDL translation and English notarized document arranged through the rental platform, and this was the only company that allowed rentals with those documents. Others required an international driving permit (IDP), so the rental platform couldn't help. My trip was nearly ruined. It's been three days since I returned home, and the rental platform still hasn't provided a reasonable solution. Very disappointed!
View moreDecember 28, 2019
Destination: New Delhi
Searched all over the airport and asked multiple staff members, only to find out the rental office is not in the airport. Had to call for a pickup. Called the office and provided my order number. They told me to wait for five minutes, but after 20 minutes, they called back saying no cars were available. After that, they just stopped responding. Contacted the rental platform, but they also couldn't reach the office. They suggested I take a taxi to the hotel and promised to arrange a car for the next day, but the same issue persisted. I only had the rental platform's IDL translation and English notarized certificate. This rental company was the only one that accepted it; others required an international driving permit (IDP). My trip was almost entirely ruined. It's been three days since I returned home, and the rental platform still hasn't given me a reasonable solution. Very disappointing experience!
View moreNovember 1, 2019
Destination: Chennai
The vehicle was in very good condition. Easy pick up and drop.
View moreOctober 10, 2019
Destination: Chennai
I booked car for pick_up at 11am but had no details of the driver and had to follow-up for one long hour with my family waiting outside in sun. The agreement terms and conditions said I will be charged more if driver had to wait but do I get refund of me and my family waiting for more than an hour .. Also the fuel tank was not full.
View moreOctober 10, 2019
Destination: Bangalore
We give high credit to Avis Bangalore India's representative Mr. Jaya who has been very helpful in assisting. Though there are some miscommunication and long wait upon pick-up (which can be improved), but it was covered up by the helpful and cheerful personnel that make up the situation to be pleasant. Cheers...and thank you for your service.
View moreOctober 6, 2019
Destination: Chennai
Good
View moreSeptember 21, 2019
Destination: Bangalore
My pick up was on airport but they called me to Avis Bengaluru office near HBR layout which cost me 700 INR and then car was not ready, even they could not find my booking till half hour. After real fight, they agreed to give me the car, which was real shit. Our drop off was on Airport and then some guy from Avis started asking for Toll which required if you want to go to the city. Really? Its your responsibility to go back. I paid when I was coming to airport, now if you wanna go back in city, pay yourself. Afte this fight they threatened me to get it cut from Deposit amount and they did. 300 INR, for 90 INR toll.
View moreSeptember 9, 2019
Destination: Bangalore
Very good service
View moreSeptember 9, 2019
Destination: Bangalore
Very good service.
View moreAugust 28, 2019
Destination: Chennai
Nice
View moreAugust 10, 2019
Destination: Mumbai
It was perfect!
View moreJuly 29, 2019
Destination: Hyderabad
Arrived at the airport at the scheduled time and called the pickup number 100 times. There was no answer and we were left without a car and having to take a taxi.
View moreJuly 10, 2019
Destination: New Delhi
avis made me awaited for 2 hrs in airport and then brought me to their office which was 7 kms far and then rejected.. so rudly behaviour of staff
View moreJuly 1, 2019
Destination: Pune
I’m a first time user of AVIS in India and I’m very impressed with the quality of car and the overall service.
View moreJune 27, 2019
Destination: Chennai
Very very bad service
View moreJune 27, 2019
Destination: Chennai
Total pickup time was around 3.5 hours which is unacceptable. Rest of the journey was very good. AVIS could have prepared the car well in advance might reduce 1.5hr time
View moreJune 26, 2019
Destination: Chennai
The car was changed and was not as good as the one ordered. Collection was terrible despite ringing several times to arrange at considerable cost. £1.80 per minute. Probably was on phone for about 30 minutes in total.
View moreMay 22, 2019
Destination: Chennai
Great service. I liked the unlimited mileage option. Your staff was extremely helpful. Please have more options to pay the deposit so that pickup time can be minimised.
View moreMarch 13, 2019
Destination: New Delhi
I want to have back my money ! I commanded a Hyundai Creta or Dutson Renault , but they gave me a car which is only 30 usd per day and i have paid 275$ + 70 $ , it is not normal ! I want to have back my money . Avis of New Delhi is a big wrong ! The responsable of Avis of New Delhi is not good man and he is not professionl,
View moreFebruary 14, 2019
Destination: New Delhi
The vehicle was excellent. I booked a two-box car but got a three-box larger car instead. The car's condition was also very good. Satisfied.
View moreJanuary 6, 2019
Destination: Chennai
They made fool of us, kept us waiting on the airport for 4 hours and never showed up. They handed over the car after two days.
View moreDecember 20, 2018
Destination: Pune
It is taking 2 months to get a refund of deposit with multiple calls
View more