Had terrible problem during car pickup (especially with easy rental customer service)
Samy
India
Reviewed: Thu, Jun 27, 2019
About AVIS:8.0/10
Total pickup time was around 3.5 hours which is unacceptable. Rest of the journey was very good. AVIS could have prepared the car well in advance might reduce 1.5hr time
“Good experience, can be more smoother on the pickup and drop off bit.”
About AVIS:6.7/10
I booked car for pick_up at 11am but had no details of the driver and had to follow-up for one long hour with my family waiting outside in sun. The agreement terms and conditions said I will be charged more if driver had to wait but do I get refund of me and my family waiting for more than an hour ..
Also the fuel tank was not full.
About QEEQ:9.0/10
The brand servers the purpose of being a true shower app.
My pick up was on airport but they called me to Avis Bengaluru office near HBR layout which cost me 700 INR and then car was not ready, even they could not find my booking till half hour. After real fight, they agreed to give me the car, which was real shit.
Our drop off was on Airport and then some guy from Avis started asking for Toll which required if you want to go to the city. Really? Its your responsibility to go back. I paid when I was coming to airport, now if you wanna go back in city, pay yourself. Afte this fight they threatened me to get it cut from Deposit amount and they did. 300 INR, for 90 INR toll.
The car was changed and was not as good as the one ordered.
Collection was terrible despite ringing several times to arrange at considerable cost. £1.80 per minute. Probably was on phone for about 30 minutes in total.
About QEEQ:10.0/10
No problems
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Had terrible problem during car pickup (especially with easy rental customer service)
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