Finland Car Rentals

The deposit blocked at my credit car was higher than declared in booking.

Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button

The rental store service is convenient, so I give it a high rating.

Pretty good

Fast service, convenient car pickup

Very good

Overall good, but the car doesn't support CarPlay, making navigation very inconvenient.

Very satisfied

Efficient service and friendly staff.

Satisfied

Very satisfied

Standard service, neither good nor bad.

Very satisfied

Very satisfied

Staff were unfriendly.

Pretty good

It's a legitimate company. Due to traffic issues at the airport, I returned the car over 4 hours late and was charged a €100 deposit.

Very satisfied, the customer service was patient and polite.

We were given a Toyota Corolla Touring model of the same class, which was more convenient as we usually drive Toyota at home. The car pick-up and return procedures were very simple and took just five minutes, with no unnecessary upselling. The car was already equipped with snow tires. We were initially concerned about the road conditions in Lapland during the snow season, but there was no need to worry; the roads were in great condition. We were even lucky enough to see the Northern Lights while driving at night.

The staff was very helpful.

I must praise the service guy at Europcar in Rovaniemi. Our luggage was larger than expected, and the car we booked was too small. The staff arranged a brand-new 7-seater van for us, and it fit all the luggage for our family of five perfectly. Very satisfied!

Extremely satisfied with the car rental experience. The pick-up process was convenient and quick. Simply present your order and international driving permit, sign the printed documents from the staff, and swipe your card to complete the transaction.

The conversation was pleasant, the process efficient, no upselling.

I'm currently concerned about the 1500 euros deposit I paid. When will it be refunded?

Pickup and return were both at the airport, and it's easy to find because the airport is not large.

Very satisfied!

Very satisfied

The vehicle is relatively new, well-maintained, and the service staff is very friendly.

Satisfactory

Car was great, although engine light came on to say it had been over-filled with oil, the washer fluid light and the tyre pressure light on our last day of hire. We hadn't driven very much so presumably these things had not been checked before the car was issued to us. Otherwise, car was great - clean and the size we were expecting. Service was good at the airport as well once you had used their phone for an advisor to attend.

Picking up and returning the car during working hours is very inconvenient because there's never anyone at the store! I bought full insurance and returned the car with a full tank, but they still charged me extra fees! This issue hasn't been resolved yet! The Hertz staff said: We are Finnish, you have to trust me! But I ended up being charged dozens of euros extra upon returning the car. Fortunately, I took videos and photos during both pickup and return. However, the store hasn't replied and the phone is unreachable! This is the first time I dislike a brand so much because of an experience at one location!

Advice on pick up was in correct. App and comms said to meet in the car park. The service provider was a different company name (Scandia rent) vs the one listed on the booking. So it took a number of phone calls and going to the information point at the airport to collect the car. On the return journey we paid 175 euro to have an alternate drop off location to the pick up, but again multiple phone calls were required to coordinate.

Great option in Finland - the car was in great condition and I didn't have any problems.

Very satisfied

Very satisfied

New card, easy pick up and drop off.

Modernes Auto mit Automatik, Abstandsmessung und Tempomat. Alles super, total zufrieden, immer wieder

The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.

The guy was very friendly and informative; he collected us promptly as arranged at the start of the hire. The whole process was easy.

Great rental service and great car. I got a free upgrade and it was amazing. Drove all the way to Inari without breaking a sweat

The car was as expected however the fuel was not full. They took a note of it and hopefully will give me a discount for the next rental.

Handed car in early since we ran out of time. Needed to get toHelsinki earlier but charge was required to drop the car at a new condition. Gave up car three days earlier but no compensation was received for a shorter rental. Flexibility was not as easy as it is in the United States.

The car had a warning light on for low tyre pressure. Tried to service thd tyre at gas station that was closed. Called your service number. Guy responds that this is an instrument failure or false warning light, typical for cold climate and this car model. Your guy at airport could have told us.

Alamo staff great

Yes. I was expecting a small car. I am given a opel grandland x. It was quite spacious and comfortable. Very high profile features. I was very happy with it.

Okay

Good service

Very nice staff. This is a rental in a different country, staff should re-explain all the rental conditions, insurance and any additional spending (if any) during pick-up.

The store staff were professional and very patient, providing multiple suggestions about insurance options for our reference.

Thanks for a good deal.