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Customer Service
March 25, 2025
Destination: Rovaniemi
Very good staff at Rovaniemi airport pick up. It was quick and explained all the details properly.
View moreMarch 19, 2025
Destination: Rovaniemi
Good
View moreMarch 12, 2025
Destination: Helsinki
Very satisfied. The staff were great.
View moreFebruary 20, 2025
Destination: Rovaniemi
Very satisfied.
View moreFebruary 17, 2025
Destination: Helsinki
Overall it's okay. The only downside is that the vehicle provided did not match the model reserved, and no equivalent vehicle was offered.
View moreFebruary 8, 2025
Destination: Rovaniemi
This booking did not support self-service car pickup. The staff was supposed to deliver the car at the station at 7:30 as scheduled, but no one showed up. The phone number provided by the rental office was invalid and unreachable. After contacting the office, they first said they would be late due to personal matters, and later suggested using a self-service kiosk to pick up the car. Ultimately, the car pickup was delayed by 90 minutes, nearly disrupting our subsequent plans. During the self-service pickup, the passport was accidentally left at the kiosk. However, when we contacted the office staff for help to check the kiosk for the passport, they refused to assist, forcing us to make a 500-kilometer round trip back to the station to check ourselves.
View moreFebruary 5, 2025
Destination: Ivalo
Very satisfied.
View moreFebruary 4, 2025
Destination: Helsinki
The car is very new, with only 1800km on it. Excellent.
View moreJanuary 28, 2025
Destination: Rovaniemi
It's quite good.
View moreJanuary 27, 2025
Destination: Oulu
We booked also a baby seat for a 6month old baby; however the seat was dirty, worn and barely suitable for a 6month old kid, it was more for a todler seat. Europecar staff at Oulu airport are absolutely fabulous, and helpful!
View moreJanuary 27, 2025
Destination: Helsinki
Upgraded to an SUV, the car was in good condition, smooth pickup process, and self-service return.
View moreJanuary 18, 2025
Destination: Rovaniemi
Very good.
View moreJanuary 18, 2025
Destination: Ivalo
Overall, it's okay, but the price is not very cheap. When will the deposit be refunded?
View moreJanuary 15, 2025
Destination: Kittila
雪道でも安心して運転できた
View moreJanuary 12, 2025
Destination: Helsinki
Very satisfied, will choose again next time.
View moreJanuary 11, 2025
Destination: Helsinki
The rented car was different from the one provided, and its condition was poor. Low prices came with no after-sales service, and in case of accidents, they only delay and shirk responsibility.
View moreJanuary 6, 2025
Destination: Rovaniemi
Excellent
View moreJanuary 1, 2025
Destination: Helsinki
Horrible. It was agreed at QEEQ a deposit of 1017€ and they charged 1500€. More they even didn’t care about the info that I have sent regarding the info and threatened me that If I didn’t pay they will not handle the car keys. Then charged me 75€ of arriving late knowing that it was my plane delayed. The worst of all was that they said that they need to charge the delayed fee because the office was closed but when delivering the car , it was on opening hours and the office was also closed and none to take care of the returning of the deposit. They kidnapped the deposit amount for 5 working days because they said that they need to see if there is speeding tickets or whatever. Very poor service.
View moreDecember 30, 2024
Destination: Helsinki
The journey was smooth, the service was efficient, and the car model was very new and nice.
View moreDecember 29, 2024
Destination: Rovaniemi
Pretty good.
View moreDecember 26, 2024
Destination: Kittila
The process was pretty quick.
View moreDecember 25, 2024
Destination: Rovaniemi
Very satisfied.
View moreDecember 25, 2024
Destination: Rovaniemi
Very satisfied.
View moreDecember 15, 2024
Destination: Rovaniemi
The staff had a great attitude and answered all my questions.
View moreDecember 2, 2024
Destination: Rovaniemi
The staff at the store explained the rental process very clearly and was very helpful. He even recommended local restaurants to us. The car wheels were equipped with anti-slip tires.
View moreNovember 26, 2024
Destination: Rovaniemi
It's okay because the train station was quite crowded, and I had to wait in line for a while.
View moreNovember 20, 2024
Destination: Helsinki
The deposit blocked at my credit car was higher than declared in booking.
View moreNovember 13, 2024
Destination: Rovaniemi
The service was warm, efficient, and convenient.
View moreNovember 13, 2024
Destination: Rovaniemi
Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button
View moreNovember 6, 2024
Destination: Helsinki
The return reminders, vehicle condition, and service were excellent.
View moreOctober 17, 2024
Destination: Rovaniemi
Very good
View moreOctober 11, 2024
Destination: Helsinki
Good
View moreOctober 11, 2024
Destination: Rovaniemi
Good
View moreOctober 10, 2024
Destination: Helsinki
Excellent
View moreSeptember 8, 2024
Destination: Rovaniemi
Simple and smooth process
View moreAugust 23, 2024
Destination: Helsinki
Very satisfied, the car was in great condition.
View moreAugust 22, 2024
Destination: Helsinki
Very satisfied.
View moreAugust 21, 2024
Destination: Helsinki
Very satisfied
View moreAugust 16, 2024
Destination: Helsinki
Satisfied
View moreAugust 15, 2024
Destination: Helsinki
The service attitude was excellent, and there was no upselling.
View moreAugust 14, 2024
Destination: Helsinki
Very good.
View moreAugust 13, 2024
Destination: Oulu
Satisfied
View moreJuly 25, 2024
Destination: Helsinki
The rental store service is convenient, so I give it a high rating.
View moreJuly 21, 2024
Destination: Turku
Pretty good
View moreJuly 9, 2024
Destination: Rovaniemi
Fast service, convenient car pickup
View moreJuly 6, 2024
Destination: Helsinki
Very good
View moreJuly 6, 2024
Destination: Rovaniemi
Overall good, but the car doesn't support CarPlay, making navigation very inconvenient.
View moreJuly 1, 2024
Destination: Rovaniemi
Very satisfied
View moreJune 23, 2024
Destination: Helsinki
Efficient service and friendly staff.
View moreJune 20, 2024
Destination: Helsinki
Satisfied
View more