Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 12, 2024
Destination: Copenhagen
The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.
View moreOctober 16, 2024
Destination: Copenhagen
Nice service from them but it was very expensive
View moreJuly 29, 2024
Destination: Sorvagur
Satisfied
View moreJuly 29, 2024
Destination: Copenhagen
The rental location was easy to find. You need to take a shuttle bus to the rental center to complete the paperwork.
View moreJuly 26, 2024
Destination: Copenhagen
Highly satisfied. Budget car rental was fantastic. We realized the day before our trip that we had rented an electric car instead of a gas car. The rental company informed us that it would be very inconvenient to use an electric car if we planned to go to Sweden and Norway, and suggested we switch cars. Initially, we tried a seven-seater, but it couldn't fit all our luggage. Finally, we got a Renault minibus, which was perfect for us. We paid a small additional fee. The vehicle was very new, and both pickup and drop-off were very convenient. Copenhagen has a free airport bus. We will choose Budget again for future trips. The staff was very nice!
View moreJuly 24, 2024
Destination: Billund
Very satisfied
View moreJuly 22, 2024
Destination: Copenhagen
Very satisfied!
View moreJuly 20, 2024
Destination: Sorvagur
The car had only 1500 kilometers on it and was in excellent condition. The process of picking up and returning the car was very convenient, with clear position diagrams.
View moreJuly 17, 2024
Destination: Copenhagen
Very bad.
View moreJuly 17, 2024
Destination: Copenhagen
Good
View moreJuly 14, 2024
Destination: Sorvagur
The gentleman in his fifties was very friendly, and the car was in good condition.
View moreJuly 12, 2024
Destination: Copenhagen
Very satisfied. The store staff were very friendly and patient, the process was clear, and there were no additional charges.
View moreJuly 12, 2024
Destination: Copenhagen
Very satisfied
View moreJuly 7, 2024
Destination: Copenhagen
The service was great. I booked a Volkswagen Golf but got a BMW 3 Series instead!!!
View moreJuly 6, 2024
Destination: Sorvagur
Very convenient, no upselling
View moreJune 29, 2024
Destination: Copenhagen
Great service and fast pickup and drop off. Excellent condition car, premium BMW 5 SERIES
View moreJune 27, 2024
Destination: Copenhagen
Convenient service with high efficiency.
View moreJune 19, 2024
Destination: Copenhagen
Good service
View moreJune 19, 2024
Destination: Copenhagen
Quick car pickup with no upselling
View moreJune 19, 2024
Destination: Copenhagen
The staff was very welcoming.
View moreJune 16, 2024
Destination: Sorvagur
Good
View moreJune 2, 2024
Destination: Copenhagen
Very satisfied, efficient.
View moreMay 30, 2024
Destination: Copenhagen
Very good, the car is very new, and the service is excellent.
View moreMay 30, 2024
Destination: Copenhagen
Very good, the car was new and the service was excellent.
View moreMay 26, 2024
Destination: Aarhus
The rental company provided a brand-new BMW 118 with only 480 kilometers on it instead of the originally booked Kia. The front desk guy was nice.
View moreMay 11, 2024
Destination: Copenhagen
Satisfied
View moreMay 9, 2024
Destination: Sorvagur
Very convenient and the staff was very responsible. Although he had a heavy accent, he patiently repeated everything multiple times.
View moreMay 7, 2024
Destination: Copenhagen
The service was excellent. When they saw I was having trouble finding the car, they drove it over to me.
View moreApril 28, 2024
Destination: Copenhagen
Very satisfied
View moreApril 24, 2024
Destination: Copenhagen
Very satisfied
View moreApril 14, 2024
Destination: Copenhagen
The staff were amazing. Best customer service I’ve experienced. Mitchel who served us was attentive, friendly and helpful. Didn’t get the name of the man we dropped the car off with but he was very friendly and dropped us at the terminal as we were disabled. No pushy sales, quick and efficient. Great car. Perfect experience.
View moreApril 10, 2024
Destination: Billund
Overall, very satisfied
View moreMarch 26, 2024
Destination: Copenhagen
The staff was very friendly and spoke fluent English, making communication easy.
View moreMarch 25, 2024
Destination: Copenhagen
Not very satisfied with the car category. It was an unknown brand with limited space. I booked a hybrid but was given a petrol car.
View moreMarch 11, 2024
Destination: Aalborg
Aalborg Airport is very small and there are few people, making the process very quick. However, since the QEEQ insurance is domestic, the car rental company may not be aware if you have purchased it, so they may politely ask if you need their full coverage. But there's no pressure, and the staff are very friendly.
View moreMarch 5, 2024
Destination: Copenhagen
Very satisfied
View moreFebruary 17, 2024
Destination: Billund
Renting a car in Denmark was a very satisfying experience. The vehicle was in excellent condition and they even upgraded it for us. They also reminded us about the need for snow tires.
View moreJanuary 25, 2024
Destination: Copenhagen
Quite good
View moreJanuary 19, 2024
Destination: Copenhagen
Nice service
View moreDecember 30, 2023
Destination: Copenhagen
The service attitude was excellent.
View moreDecember 16, 2023
Destination: Sorvagur
I get the exact car model as I booked.
View moreAugust 23, 2023
Destination: Sorvagur
En principio nuestra hora de recogida fue a las 22:00 , y puedo decir, que cuando llegue estaban ahí para atendernos, muy amable, cordial, y clara en cuanto se refiere a la información. Muy contentos por el servicio, la rapidez y sencilles , por delante. Lo recomiendo y repetiría .
View moreAugust 17, 2023
Destination: Copenhagen
Counter staff was very helpful and friendly. The location is a bit remote so plan your journey in advance of going for the pickup. The location is attached to a a Toyota / Kia showroom. Pickup Process was smooth and so was drop off.
View moreJune 5, 2023
Destination: Copenhagen
The car was in excellent condition and the staff was friendly. Pickup and drop-off were quick. They didn't communicate clearly about the toll money which they charged me one month later but it was fair.
View moreNovember 17, 2022
Destination: Copenhagen
Very nice staff.
View moreSeptember 25, 2022
Destination: Copenhagen
When renting the car, I was upgraded from a small manual car to a larger automatic car at no extra cost. However, when returning the car, there were two small scratches on the edge of the tire which I believe were not caused by me. It seems designed so that renters won't notice them when picking up the car. Before I even reached the parking lot to return the car, two people were already waiting to inspect it. They went straight to the scratches and asked if I had purchased insurance. As I didn't purchase insurance, I was required to pay nearly 2800 yuan for the damages at the minimum rate, and I had to sign to confirm on the spot. I couldn't prove that the scratches weren't caused by me, so I had no choice but to sign. I think such business practices harm the reputation of the rental platform.
View moreSeptember 4, 2022
Destination: Copenhagen
Great service
View moreJuly 25, 2022
Destination: Copenhagen
They were not as open and clear about the costs including the toll cost for the bridge we were crossing in our trip.
View moreMay 31, 2022
Destination: Billund
Auto b fajne. Personel pomocny. Czekaliśmy tylko chwile
View moreMay 26, 2022
Destination: Copenhagen
Car definitely exceeded my expectations, it was wonderful - large, new, clean - all perfect!
View more