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Customer Service
December 24, 2024
Destination: St. John\'s
Horrible expérience avec Budget. Aucun véhicule de disponible. On ne reconnais pas la réservation. Le conseiller veut démarrer un contrat avec une autre cie. Nous sommes incapable de rejoindre QEEQ pour parler a un agent. Il nous charge plus cher pour la nouvelle réservation. Nous finissons par devoir accepté en l'absence de communication avec QEEQ et la confusion totale dans le dossier. Nous commençons le voyage totalement stressé.
View moreNovember 10, 2023
Destination: St. John\'s
Nikeisha, the staff member who took care of us on arrival, was really great. She was professional at all times, and yet friendly too.
View moreNovember 23, 2022
Destination: St. John\'s
Advertsed as on airport but not. No working email address
View moreFebruary 24, 2022
Destination: St. John\'s
long wait at pick up but no ones fault as lady had an awkward customer she was dealing with and she kept apoligising for them
View moreNovember 30, 2021
Destination: St. John\'s
Car was a wreak. Unfit for purpose probably dangerous
View moreNovember 28, 2021
Destination: St. John\'s
Car was tired, self locking didn’t work bodywork scratched and dented, but ran well.
View moreJuly 17, 2019
Destination: St. John\'s
Average
View moreApril 11, 2019
Destination: St. John\'s
It turned out ACE was not the rental company that provided the car. They had subcontracted to Drive-a-matic without telling us. The confirmation email had no real info about how to pick up the car. We went to the car hire office at the airport but there was no ACE or Drive-a-matic desk. Went back to the terminal and there happened to be a Drive-a-matic person there (luckily) who said they sometimes get bookings from ACE. They were expecting us on a different day due to ACE providing dates in US format, not the UK format used in Antigua. In the end they sorted out a car for us but they had to call for someone to drive us to their office, which was off airport and all of this took some time. In the end, the car was OK for our needs. The return process was much easier.
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