5.3Pickup was very difficult and communication poor, but the car was fine once I got it
It turned out ACE was not the rental company that provided the car. They had subcontracted to Drive-a-matic without telling us. The confirmation email had no real info about how to pick up the car. We went to the car hire office at the airport but there was no ACE or Drive-a-matic desk. Went back to the terminal and there happened to be a Drive-a-matic person there (luckily) who said they sometimes get bookings from ACE. They were expecting us on a different day due to ACE providing dates in US format, not the UK format used in Antigua. In the end they sorted out a car for us but they had to call for someone to drive us to their office, which was off airport and all of this took some time. In the end, the car was OK for our needs. The return process was much easier.
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Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 10, 2023
Destination: St. John\'s
Nikeisha, the staff member who took care of us on arrival, was really great. She was professional at all times, and yet friendly too.
View moreNovember 23, 2022
Destination: St. John\'s
Advertsed as on airport but not. No working email address
View moreFebruary 24, 2022
Destination: St. John\'s
long wait at pick up but no ones fault as lady had an awkward customer she was dealing with and she kept apoligising for them
View moreNovember 30, 2021
Destination: St. John\'s
Car was a wreak. Unfit for purpose probably dangerous
View moreNovember 28, 2021
Destination: St. John\'s
Car was tired, self locking didn’t work bodywork scratched and dented, but ran well.
View moreJuly 17, 2019
Destination: St. John\'s
Average
View moreApril 11, 2019
Destination: St. John\'s
It turned out ACE was not the rental company that provided the car. They had subcontracted to Drive-a-matic without telling us. The confirmation email had no real info about how to pick up the car. We went to the car hire office at the airport but there was no ACE or Drive-a-matic desk. Went back to the terminal and there happened to be a Drive-a-matic person there (luckily) who said they sometimes get bookings from ACE. They were expecting us on a different day due to ACE providing dates in US format, not the UK format used in Antigua. In the end they sorted out a car for us but they had to call for someone to drive us to their office, which was off airport and all of this took some time. In the end, the car was OK for our needs. The return process was much easier.
View more