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Europcar
7.9/10
Reviewed: August 25, 2019
The car has enough space for 9 persons but it was not thoroughly cleaned as there were an empty cup and some smelly fruits in it. While driving a message of a motor oil failure appeared every 10 min, which was very worrying. Fortunately, we could drive on without further problems.
Reviewed: January 19, 2019
Since I reported the problem on the 9th, it's been nearly 10 days until today. During this time, there was only one proactive inquiry from your side. What's funny is that the inquiry was about things I had already discussed with customer service. I check daily for any new updates or responses from after-sales service, and I leave messages every day. It's infuriating that there was no response for several consecutive days. There was no solution, and only after contacting live customer service did I get a response, which was to keep waiting! I'd like to ask, is this how you handle customer feedback? Let me emphasize again, my transaction was with the car rental company itself, not directly with the rental location. If the rental location doesn't issue a refund, does that mean your company plans to shirk responsibility and leave it unresolved?
