13 Car Rental Brands in Guadalajara, Mexico

Reviewed: December 4, 2024

PESIMO TRATO DE LA SEÑORITA QUE ME ATENDIO YA QUE CON TONO AMENAZANTE DE NO ENTREGAR EL AUTO SI NO SE PAGABA OTRA VEZ EL SEGURO QUE USTEDES YA ME HABIAN COBRADO Y DESEO VER COMO ME AYUDAN PARA RESOLVER ESTE PROBLEMA GRACIAS

Reviewed: May 15, 2024

There was a slight push for extra insurance, but they didn't pursue it after I declined.

Reviewed: November 13, 2019

Very nice people and helpful

Reviewed: February 3, 2019

Waited over 1.5 hrs to get the car at rental location. Staff was not helpful, just kept me waiting. At the end, staff that was helping me just took off and left me hanging and me not knowing what to do. Terrible experience!

Reviewed: July 20, 2024

The staff was very patient.

Reviewed: June 15, 2024

Hicieron todo lo possible por ayudarnos

Reviewed: November 20, 2021

Nunca me entregaron el auto, me dijeron que llego tarde la reservacion

Reviewed: March 20, 2024

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

Reviewed: August 23, 2021

El camión para recogerme de la terminal al lugar de Europcar tomó más de 40 minutos en pasar por mi, al llegar al lugar del coche me dicen que necesitaba pagar OTRO seguro aparte del que ya tenía porque sino no podía retirar que eso jamás lo mencionan en ningún lugar ya que el seguro de terceros es el único necesario.

Reviewed: September 13, 2019

Todo estuvo muy bien y bien atendido

Reviewed: March 21, 2024

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

Reviewed: October 13, 2022

El auto estuvo en excelentes condiciones

Reviewed: November 28, 2020

Si me gusto el servicio

Reviewed: August 2, 2019

The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......

Reviewed: May 26, 2020

They scam you without hesitation

Reviewed: October 9, 2019

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

Reviewed: February 2, 2019

Got to Hertz showed them my prepaid voucher and was told that they did not have my car rental. Was overcharged. Hertz ended up refunding me for upgrade. However, I was still charged for taxes which was all included via my voucher. Terrible business.

Reviewed: February 4, 2020

The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.