16 Car Rental Brands in Fes, Morocco

Reviewed: November 25, 2024

I will never rent car from this company

Reviewed: May 26, 2024

The staff was enthusiastic and patient, explaining everything in detail. The attendant at the AVIS downtown store in Fes, Morocco, was very welcoming. I added full coverage insurance with zero deductible on the spot. Due to a misjudgment on the vehicle, they quickly replaced it with another car for us. This car had only 30,000 kilometers on it, looked very new on the outside, and the interior was clean and tidy. After six days of driving, this car was excellent value for money. The return location was near Terminal 2 of Casablanca Airport, and the staff quickly inspected and released my deposit that day. In fact, AVIS's deposit is not high at all; it might be because I've rented vehicles from this global company before, the deposit was only 2000 dirhams. Surprisingly, the car I initially rented in Morocco from EUROPE required a deposit of 16,800 dirhams. So choosing AVIS was absolutely the right decision. I will continue to rent cars from their company in the future.

Reviewed: May 26, 2024

The staff were warm and patient, explaining everything carefully. The receptionist at the AVIS office in downtown Fez, Morocco, was very welcoming. I added the full coverage insurance with no deductible on the spot. Due to a misunderstanding about the vehicle, they quickly replaced the car for us. The new car had only about 30,000 kilometers on it and looked very new; the interior was clean and tidy. After a six-day journey, I felt this car was excellent value. The return point at Casablanca Airport's T2 terminal was easy to find. The staff quickly inspected the car and released my deposit the same day. In fact, the deposit at AVIS was quite low—only 2000 Dirhams, likely because I had rented from this global company before. Surprisingly, the deposit for the car I initially rented from another company (EUROPE) was 16,800 Dirhams. Opting for AVIS was definitely the right choice. I will continue to choose their vehicles in the future.

Reviewed: June 27, 2018

Do not compromise on the tires, it's really dangerous!!!

Reviewed: January 13, 2018

The attitude was good, but they required full insurance purchase, otherwise the credit card freeze would be raised to $7000.

Reviewed: October 25, 2017

The car return location at the airport is hard to find.

Reviewed: May 9, 2024

The pick-up process was very fast.

Reviewed: November 27, 2022

Staff, especially, Bilel in Fez is so amazing. He is always happy to assist you even via WhatsApp. Going to book again my next trip with United.

Reviewed: November 11, 2022

Je tiens à remercier Sara pour son professionnalisme et sa gentillesse je recommande vivement United Morocco .

Reviewed: June 2, 2022

Very recommended. If you are reading just straightaway make your booking. u will be treated by a local company yet with international standard of customer service experience. They are very friendly and attentive. The car is in excellent condition with complete documentation. Some police wanted to look at this. I really love the car and have had an amazing experince driving in Morocco.

Reviewed: June 10, 2019

Except for having to go to the airport to pick up the car, the service is acceptable.

Reviewed: December 7, 2019

J avais choisi un modèle diesel vu que je comptais faire beaucoup de kilomètres et le diesel et moins cher donc déçu

Reviewed: October 19, 2019

The pickup address was completely wrong. I called customer service and the response was very slow, taking three hours. When I finally got the car, I was told they were on lunch break, wasting half a day.

Reviewed: October 11, 2018

An elderly lady was working at the counter, very slow and impatient, with a terrible attitude. When I arrived, there was one customer ahead of me. It took almost an hour for my turn. The staff was insufficient, and on top of that, they had a bad attitude.

Reviewed: October 6, 2018

Service was average. We couldn't find the place initially, and even after we got through on the phone, we were not given a clear address or anyone to guide us. We ended up asking a local to lead us there.

Reviewed: May 17, 2018

Not too many people, so we didn't have to wait long.

Reviewed: October 7, 2019

We received great help from the desert tour driver who provided us with the contact details of the store clerk. He kindly waited an extra hour for us to pick up the car. When we arrived, the staff was exceptionally patient in helping us with the paperwork. Very touching experience.

Reviewed: April 24, 2019

Not bad

Reviewed: April 19, 2019

The average wait time for picking up the car in Fes and returning it in Casablanca is 40 minutes. There are usually no staff responsible for issuing orders, and the store only calls someone over when you arrive. Additionally, they have a lunch break from 12:00 PM to 2:30 PM.

Reviewed: May 19, 2019

It's okay.

Reviewed: February 17, 2019

I was extremely dissatisfied with my car rental experience in Morocco! They forced us to buy a local insurance for 500 euros, otherwise we had to leave a deposit of 36,000 dirhams! (Even if you bought the full coverage insurance in advance through the rental platform, they wouldn't acknowledge it!!). It was basically robbery! When picking up the car, the staff didn't inspect it properly and handed over a vehicle full of scratches! But when returning the car, they inspected it meticulously, trying to find numerous flaws. They pointed out several scratches that were definitely not caused by us and insisted they were new and made us sign! It was utterly frustrating... Luckily, we purchased their full insurance at the start, otherwise the number of issues they would have picked out would have been even more. I've rented cars in many countries, but I've never been scammed this badly...

Reviewed: January 9, 2019

A real shady business. When picking up the car, they said there was no problem and no need to check. When returning the car, they claimed there were several scratches. We explained the situation, and they communicated over the phone, telling us there was no issue. After we left, they deducted our deposit and eventually required us to pay 6,000 RMB for maintenance fees. I didn’t expect such a situation from the renowned Hertz company. The Hertz in Morocco has really tarnished the reputation of Hertz. I have rented cars in many countries and encountered this situation for the first time. As an honest person, I advise everyone not to choose them. They are a bunch of thieves and robbers. Just look at other people's reviews of them, and you will understand.

Reviewed: October 19, 2018

Midway through our trip, the car's engine oil light went on. We called for roadside assistance, and they said it would be swapped immediately, but it took until the third day when we arrived in Tangier from Chefchaouen. Most of our calls were unanswered, and when answered, they said they would come quickly, but no one arrived. Eventually, we found the car exchange point at the airport and swapped the car ourselves, which wasted a lot of time. Exchanging the car and then returning it felt like we did it twice. During pick-up, the staff didn't record any of the numerous scratches on the car, saying they were not an issue, but during drop-off, they nitpicked even small scratches, blaming us. Thankfully, we had taken detailed videos and photos during pick-up, matching them exactly, which saved us from unnecessary fines.

Reviewed: October 2, 2018

Service was acceptable, but there were issues with English communication.

Reviewed: February 27, 2019

There is absolutely no rental desk at Fez Airport! It took us nearly three hours to communicate with Zuzuche, look for a rental company, and finally rent a car on the spot. It was such a hassle! Now waiting for Zuzuche's after-sales compensation.

Reviewed: October 25, 2018

The company is small, and there's only one staff member, which causes a wait.

Reviewed: October 22, 2018

The place was supposed to be open at the specified time, but it wasn't. We waited for an hour before getting the car. Maybe it's a local trait. Also, it wasn't a Passat; we got a CC instead. However, the car was still good.

Reviewed: March 26, 2018

The service attitude was good, but they made a mistake with my payment status, which gave me a scare. Thankfully, it was sorted out later.

Reviewed: February 5, 2019

Haven't received the deposit refund and there's a damage issue.

Reviewed: December 27, 2018

Picked up the car at Fez airport and dropped off at Casablanca airport. Service was thorough without any forced sales, and staff were friendly. They carefully pointed out every small defect on the car. The car return process took less than five minutes, very satisfied.

Reviewed: March 25, 2018

This has been the worst experience among all my international car rentals, bar none. When picking up the car, they aggressively pushed insurance on me despite my insistence that I had already purchased comprehensive coverage. They claimed I would understand why at drop-off. And indeed, during drop-off, they blamed us for a scratch that the previous renter had caused. Luckily, we had taken photos of the car's body, but not the windows. They insisted that a small chip in the window was our fault. We had no incidents at all, but because we hadn't photographed the window, we had to pay. After returning to my home country, I found out they had actually charged my deposit. I was speechless. I asked Zuzuche staff to help clarify the situation with the rental company, and they responded that it would take 28 business days to resolve. What a joke. Never renting from Thrifty again. Future travelers, beware, don't fall into this trap.

Reviewed: October 2, 2018

Good attitude, their English wasn't great but they were very helpful.

Reviewed: November 5, 2017

The vehicle was damaged, and they promised to refund the rental fee but didn't do so after I returned home.

Reviewed: October 8, 2017

The car was in terrible condition, making very loud noises like it was about to fall apart, and it wasn't even clean. The body was covered in collision marks and scratches. The windows were dirty, and we spent 30 yuan to have it cleaned ourselves. The fuel cap wouldn't open despite numerous attempts at unlocking it, it seemed to rely on luck. Both doors were hard to open, and the right one couldn't open at all. A very bad experience. Also, we had to wait an hour past the scheduled time to get the car at Fez.