CAR RENTAL REVIEWS ON GOLDCAR IN PORTO

All good

All good

Organized, email sent after check in and check out providing information. Staff really kind and helpfull.

I am very satisfied on how QEEQ proceed. Messages on pick up, drop-off and so on. Keep the communication in case of any problem. Great assistance. I can also add a comment about a booking I had with you in Marrakesh a few days before through my other email jonasdml@gmail.com when I had to cancel a booking and the assistance was great. As soon as I see QEEQ available in one our my bookings I will definitely give preference for you. Negative point: My flight for the booking 12578989 was delayed, the car company didn't show up and I didn't have assistance on real time, just to refund the insurance after all, but I had to get it sorted on my on when I was there. Thank you.

Long time on pick up

Super service

The car was ideal. A few dents, but to be expected. They did not try to sell excess insurance! This was a real bonus as I was expecting them to push us to buy excess, but they did not which was a real bonus. Staff were super friendly and helpful. I will use them again. The only downside was the droop off. We literally had to leave it by the side of the road outside the depot and drop the keys in a safe box. Not a problem really, but a little uncomfortable just leaving it in a public place. Otherwise, spot on.

Very smooth process. No issues other than return instructions. As we were returning teh vehicle out of hours, we received an email from Qeeq saying to contact Goldcar about how to return the vehicle. I would have expected Qeeq to provide those instructions themselves. But that was the only downside. Otherwise, pretty good.

La personne très sympas

10 points

Excellent

Great service

Use QEEQ a lot, great sevice

There were no reasons to complain. All services and advise were well delivered.

My booking was done online.

We had a terrible experience at goldcar the lady at the desk was very condescending and not helpful at all after a long period of time about the Amex and insurance she was not helpful in any way. We then needed a moment so we stepped out so me and my wife could converse about the insurance deal that goldcar staff was offering and the lady at goldcar canceled the booking without are consent then she did nothing to help as we had just arrived from Toronto. So we are very disappointed and for future reference will never use goldcar So we had to rent with someone else and was a much better experience

bon véhicule , recuperation assez rapide , seul problème apres mon depart de l'agence j'ai remarque le reservoir d'essence presque vide ,retour a l'agence faire le plein , park auto trop petit !

Attention, cette compagnie essaie de vous vendre l’assurance en disant que la carte présentée n’est pas une carte de crédit. Étant en possession d’une carte visa premier, avec un plafond largement au dessus de la caution et ayant un solde sur le compte au dessus également, il a fallu que j’insiste pour essayer ma carte (qui bien sûr, a fonctionné) pour ne pas payer une assurance supplémentaire qui m’aurait coûté plus cher que la location. De plus, j’avais réservé pour 9h30 la voiture et à 10h09 lorsque j’ai finis les modalités, la voiture était encore en nettoyage. J’ai attendu 7 minutes de plus et ensuite, j’ai dû vérifié s’il n’y avait pas de rayures, donc 15/17 minutes perdues en plus de celles déjà perdues. C’est dommage.

Rien à dire, tout s’est très bien passé lors de ma réservation.

Waited too long at airport to be picked up as first van full and had to wait for 2nd car. Long lines at check out counter. Insurance issues. Ending up buying 100€ more on insurance as goldcar made it sound that the insurance I had bought was not good enough. We were tired of the long process and just wanted to get on with our trip so we paid. Not good!!

Nous avons réserver notre véhicule sur internet, donc très facile et prix très abordable (pour Porto Portugal). Cependant à notre arrive au guichet, la dame nous a proposé une assurance que nous avons refusé (l'ayant déjà sur ma cb) elle nous a donc donné une voiture en très mauvais état, avec des croix partout sur l'état des lieux, et en nous disant bon courage!! Bref elle se foutait de nous. Nous avons alors entamé un processus de négociation pour pouvoir enfin au bout de 3/4 d'heures avoir une voiture digne de ce nom!!

Très bonne expérience, je recommande.