The car was great but the wiper blades needed replacing. We drove the car in the rain and the visibility was very limited. I have since phoned and emailed to advice, as it would be great to change these before the car is rented again - for safety.
About QEEQ:8.0/10
All good as it is.
Drop off was easy as it was just drop keys into the box.
We made a serious complaint with the Manager of Hertz Rental cars which run the agency at Dunedin airport for ACE Rental cars as the staff member on the desk who served us was offensive and rude!
Like: Upgraded from a Mazda Demio to a Toyota Corolla, excellent value for money overall. Dislike: Insurance was a bit confusing as I had pre-purchased prior to renting but was told I need to pay $750 bond on my visa.
“Roll down the window and let the wind blow back your hair”
About ACE Rental Cars:10.0/10
Great car for the money. I loved having a vehicle in case I want to change my itinerary on a whim, which I did twice. All the latest gadgets are there and Apple Car Play. Thank you!!
When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old.
We are also still waiting for our bond to be returned to our bank account.
“Good BUT for having to pay $220 to reduce excess (from $2k to $1.5k) when I understood it was $22!”
About ACE Rental Cars:8.7/10
I felt the cost to reduce excess wasn't made clear. I ended up having to pay $220 to reduce excess by a mere $500. I mean, why would I. I'd understood it was going to cost $22 total when that was per day.
I wouldn 't have done it had it been explained.
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