CAR RENTAL REVIEWS ON RECORD GO IN MALLORCA

I still haven’t seen my deposit released back to my account. I would expect this to happen almost immediately. It is now 3 days later.

Not sure what QEEQ has to do with Go. Better if emails came from Go.

Great service

When returning the car, I asked the staff if they needed to inspect it. They said no, just to leave, but then I was inexplicably charged for damage.

they " upgraded" us to a Merc A class which was too small to get into . The drop off staff were rude beyond belief . I have never been spoken to by such a surly rude woman in my life . i will never use record again .

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

Excellent. Easy to find, no waiting, all went very smoothly

The record go staff at the car collection we’re so helpful and kind when I had a really difficult time managing to understand my booking from qeeq, went above and beyond to get me sorted.

The mention of “record go” on my qeeq booking email was SO SMALL and hard to find I spent the better part of an hour at the Avis desk trying to get them to help as I didn’t know where I was meant to get my car at all….I was looking for a QEEQ desk…finally googled and saw Avis mentioned and went there…they explained after digging through my email that it looked like my booking was with record go. Anyway. It all worked out in the end but it was NOT User friendly car collection process as the email was so convoluted.

Mediocre, I reserved an Alfa Romeo but got a Jeep.

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

2 hour wait to get the car

Collecting the vehicle was very slow,with kids in our party we opted to pay €50 euro for fast track because of the que in front of us,only 3 people behind the counter is not enough for the size of ques

car dirty] no water in washers no aerial for radio

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

None

Great car, smooth check-in process and drop off :)

Easy booking and much cheaper than alternatives!

The self service pick up is relatively confusing

Works perfectly

I understand if they don't have the required model, but their attitude was really poor. There wasn't any reverse parking assistance either, making it very stressful to drive through small towns with narrow streets. They seemed particularly impatient as well.

Very satisfied, no additional sales pitches

I've rented from this company multiple times and have always been very satisfied.

Avoid this company; the service is particularly bad. Even after purchasing insurance on the rental platform, they forcefully push for an additional daily €30 insurance on the spot or demand a €1400 deposit, but only via credit card.