EUROPCAR CAR RENTAL REVIEWS IN ECUADOR

nos cobraron 120 dolares mas por una asistencia en ruta la cual no era opcional y no use para nada por lo que el alquiler fue prácticamente el doble de lo que reserve en la pagina, de 144 dolares que era la reserva pague 256 dolares

No it didn't exceed my expectations at all . The car is a Spark, the smallest car available, with over 46 thousand kilometers on it, running those roads. I am a car mechanic and I know that the front wheel bearings are completely shot. The travel was very noisy due to the bearings (rolling noises). So was the clutch on it`s limit, connected very late. A car of this size, of very poor quality, as we all now, being used as a rental car in a country with poor roads, aggressive drivers, chaotic traffic conditions, won`t last long. And at 47500 now, it is not getting better…

I chose the most expensive package, but when picking up the car, they forced me to pay an additional $44. Otherwise, I couldn't get the car. The experience was very poor.

El auto estuvo en pésimas condiciones. Deberían inmediatamente sacarlo de circulación. La bocina no servía ni el aire caliente. Les manifesté mi inconformidad ni no me resarcieron con nada. No puede entregar a quienes alquila un auto es terribles condiciones

No, the car that I booked was and older model with scratches all over and worn out tires. The staff issued me another car that was way smaller than what I paid for. They had no other comparable vehicles to choose from.

Escroquerie au moment de prendre le véhicule: Obligation d'accepter une assurance supplémentaire + autres tentatives d'extorsion (taxe journalière pour la gratuité des péages hors de prix)

Cas encore ouvert, mais satisfait jusque là

Hola. Tuvimos una terrible experiencia con Europcar en Cuenca (Aeropuerto). La hora de recogida estipulada en la reserva era 11 am y aún habiendo llegado un poco más tarde a recoger el auto, lo recibimos a las 13h05. El proceso de registro es muy lento e ineficiente. Querían que firme un voucher en blanco, por lo cual me negué, ya que la fianza era de 1000$. No creo que sea correcto que obliguen a firmar un voucher en blanco cuando la fianza está establecida. Además, pagué por el seguro de daños… entonces no comprendo qué pretendían cobrar de ese voucher. Porque aparte de eso, me retuvieron 1000$ de mi tarjeta de crédito. Todo este proceso lento!! Cuando por fin nos iban a entregar el auto, después de reclamar por varias ocasiones, nos percatamos de que llegaba la persona encargada de la entrega, en otro auto con familiares o amigos a quienes había recogido para llevarlos al aeropuerto. Reclamamos por su puesto, (me parece que fue nada profesional) y acordaron entregarnos otro auto de mayor categoría. Las condiciones de este auto eran terribles porque presentaba desperfectos en toda la carrocería. En medio de la revisión, se dieron cuenta que ese no era el auto que nos iban a entregar, entonces tuvimos que iniciar el proceso de revisión nuevamente con otro auto, haciéndonos perder aún más el tiempo. En fin, el spark entregado lo mismo, en pésimas condiciones. Toda la carrocería con rayones, chochado y con golpes, en fin… no estaba en las condiciones que esperas recibir un auto alquilado.

Normaly you ecxpect that a rentacar is in perfect mecanical conditions. So you dont check if there is water in the cooling system neither you check the tyres if they are still in good condition. I got a car with totally slick tires. That is absolutly criminal as beeing very dangerous. At the end of the rent they tried to deduct of my card some US$ 550 for the fixing for the poor exterior condition of the car. I protested. Europcar Ecuador is not a very serious partner for you in Ecuador. Must admit I had similar problem in Ecuador with Budget. Seems ecuadorian renters are not very serious.

Really best price! the renter tried all possible not to respect the price. Platform is ok and easy to handle.

The car was old if you compare a car rented in USA, it had more than 160,000 kilometers and the general conditions were not good. Tires were old and the engine is forced when you drive thorugh the mountains in Ecuador, I imagine because the age of the cars. I arranged all the insurance with EasyRent but at the arrival Europcar people forced me to buy the Civil Responsability, and I had to pay 150 USD more than expected. My general opinion is bad, I have rented with Europcar in other countries with a different experience.

The web is excellent, you can find very competitive prices at it.

Forced to buy expensive insurance, otherwise they wouldn't rent the car.

The rental company's representative aggressively pushed local insurance for $60 and threatened to cancel my order if I didn't purchase it. Even the customer service call from the rental platform wasn't answered. Terrible experience with the rental company. Thankfully, the rental platform covered this forced insurance for me. Very satisfied with the platform's service and serious attitude.

Very poor, forced to buy insurance

At check-in had problems with my credit cards, but Jessica (?) was excellent and solved my problem. Car was great. Fob didn't work well. Advised to change battery. Did so. Still wouldn't open door unless attempted many many times. Finally removed the board from within the fob and used it without the case. Worked just fine. Not a big deal.