CAR RENTAL REVIEWS ON EUROPCAR IN PORT LOUIS

This was my worst car rental experience ever. It was already dark when I arrived, and it had just rained. They gave me a car covered in scratches and dents. In such darkness, it's impossible to thoroughly inspect the car. When I returned it, a man with a greedy look in his eyes told me I had caused two scratches. I didn't want to emphasize that I have been driving for years; I simply told him that I was traveling with my child and drove very carefully. These scratches could only have been present before I rented the car. However, he was rude and didn't listen. I kept telling him, 1) It was very dark when I arrived; 2) The car hadn't been washed. But he just wouldn't listen. I can only say this is a greedy and dishonest company. I will never choose this company again.

Pretty good, just that the fuel was two bars less when returning the car, and I was charged 1000 rupees, which was in line with their policy. The car condition was also very good.

The service was quite enthusiastic.

The staff were very impatient when we picked up the car. The customer hadn't finished checking, but in less than five minutes, the staff left. They didn't provide the paperwork initially; we had to chase after them to get it. There were some paint scratches on the car, which they didn't inform us about. I found them myself and only then did the staff reluctantly mark it on the paperwork. Before we could finish inspecting, it started raining heavily, and the one staff member left without saying anything. We had no choice but to drive away without fully checking the vehicle. When returning the car, they inspected it very meticulously, even crawling on the ground to look, and claimed there was a crack in the bumper. However, we had only driven from the airport to the hotel and hadn't used the car for the three days, as we stayed at the hotel and used the hotel's shuttle service. The mileage check confirms this. The crack was clearly old, and we had to argue with them. Eventually, their manager came and resolved the issue, but we almost missed our flight. Additionally, the deposit is extremely high, nearly 5000 RMB. As of now, we haven't received the deposit back, and we don't know if they'll deduct any money. Make sure to thoroughly inspect every part of the car when picking it up.

They said the deposit would be refunded in two days, but it's been half a month and it hasn't been refunded.

Pretty good.

The pick-up and drop-off locations were easy to find, and the staff processed the pick-up quickly.

Renting and returning the car was very convenient. The staff were friendly.