AVIS CAR RENTAL REVIEWS IN ICELAND

They charged me $259.22 when I picked up the car, saying it was a fuel prepayment so I wouldn't have to refuel before returning it. However, we only used half a tank and received a message on the same day charging us another $65.33. Our car was in perfect condition and we had purchased full insurance through the rental platform. Please verify and provide an explanation!

Waited in line for about half an hour.

Avis and Budget share the same counter. Although the representative spoke unclearly, he was still very patient in answering questions.

Overall pretty good. Remember to check what type of fuel the car uses; ours was diesel, so be careful not to fill it with the wrong fuel. Upon arrival, the company will say there's only basic insurance. Show them the document QEEQ prepared, or tell them that the car is insured by a domestic insurance company. The car was quite new and the system supports CarPlay. There isn't much else to mention except that I left my glasses in the car, and there's a small crack in the windshield. Be mindful of strong side winds and drive safely. Have a great journey!

The rental company kept pushing for insurance

There is an unexplained charge, and I haven't received a response yet.

Very good attitude

1. Provide unresonalble class of the car, the land rover should be Premium SUV class and it is not the same as nissan xtrail. The car price of Land rover could be 2 or 3 times higher than Xtrail how can AVIS put it in the same class? this is unfair for customer! 2. Provide mulfunction car to customer. Your staff said The Nissan Xtrail car is the brand new one that use only 8000 km. But it show speed fault. The car speed that was checked with speed limit on the road has 10km/h different from the speed shown in the car instrument panel. This caused me a lot problem for controling speed and it delay my trip a lot! 3. Your staff lied to me that the car don’t have built in GPS so i need to add more cost to borrow the GPS from AVIS but actually there is in the CAR! This make me feel very bad that AVIS is unreliable and untrustable. From these 3 reasons, I won’t use your service again and won’t recommend anybody to use your brand.

Already booked online but still had to wait for more than half an hour.

We were grateful for the customer courtesy collection as it would have been difficult to get to the collection point at Reykjavik. This wasn't clear ath the time of booking the car.

I have booked cars multiple times through ZZCar and this is my first time leaving a review for AVIS, an international car rental company: During the Chinese New Year in 2019, I went on a self-driving trip to Iceland and rented a so-called Land Rover Discovery Sport through ZZCar at AVIS. The cost wasn't high, 6000 RMB for 6 days including full insurance, which seemed like a great deal. However, I ended up with a compact SUV that didn't have enough space, severely affecting the travel experience. This is a serious case of deception or consumer misleading, and other customers have reported similar experiences. The most frustrating and tormenting part was when returning the car. AVIS staff noticed a crack in the right rear mudguard and immediately charged 12000 RMB, yes, twelve thousand RMB. Everyone was shocked. How could a simple crack in a mudguard possibly cost 12000 RMB? After a long argument, the AVIS staff maintained a stiff attitude throughout, and I had no choice but to pay upfront. Fortunately, I had the full insurance and managed to claim compensation later, only losing a few hundred RMB due to the exchange rate difference, but it was still a very unpleasant experience.

Very reliable, rented for the second time!

The actual car model received did not match the one rented.

The app showed a 4-day rental cost of about 468 EUR, but with insurance and service fees, it ended up being 1068 EUR.

Worthy of being the best internationally

A bit disappointed that there was no mention of a Range Rover. There were Range Rovers in the parking lot but none were given to us.

I picked up the car around 6 PM on September 30th and returned it at 3 PM on October 7th. The bill charged me for an extra day, claiming I returned the car late. They said the return time was 6:17 PM, but my flight had already taken off by then. I have requested after-sales support from the car rental company, but there is no result yet.

Friendly attitude

AVIS and BUDGET share the same counter with about 5 staff members. We arrived around 4 PM and there were about 6 groups waiting in line. We got to our turn at around 4:40 PM.

Very satisfied