Good service staff

Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.