Waited quite a while in the terminal before being told to proceed to the shuttled bus to head to the pick up area. That time was wasted. Was initially given keys to a manual instead of an automatic. That was fixed quite quickly but was a pretty avoidance error.
We were three adults and two children traveling from Dublin to Tralee to visit friends. Since we had a lot of luggage and there aren't many options for different drop-off locations in Ireland, we rented a BMW 5 Series hoping for a slightly larger trunk. However, we were given a BMW 3 Series instead. When we brought this up at the counter, the staff gave a haughty response, claiming it was the same series. After we objected, they then said the original rental was a manual 5 Series and the provided car was an automatic 3 Series, so it was fine (but in reality, our order was for an automatic 5 Series). Seeing that I was about to call the rental company in China, they offered a small discount as there were no other cars of the same grade available, which wasted over an hour of our time. We had to place a small carry-on suitcase in the cabin since it couldn't fit in the trunk, forcing one of the children to put their legs on the suitcase during the trip. The management and service level are quite disappointing!
1. The car provided was smaller than originally booked.
2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car.
3.Returning the car is very fast.
The service from Hertz was impeccable. The counter staff stayed late, past 1am, waiting for me as their last customer of the night. They had all my details ready and had me driving away in less than 5 minutes. Returning the car was a breeze also. The attendant had the inspection done before I had left the car.
“Hertz has a poor sense or regard of customer service”
About Hertz:2.0/10
We couldn’t get the car. It was the most terrible car rental experience ever
Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.
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Customer Service
Car good, wait time for pick-up was less so
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