Europcar HOBART AIRPORT Review: Pickup/Drop-off Very good, Cleanliness Excellent, Customer Service Ver......

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S.Chatterjee

Australia

Reviewed: Fri, Feb 28, 2020

About Europcar: 8.7 /10

Instead of Kia, we were given a Suzuki Swift GL, which has a very low wheelbase, causing bumpy scraping in the many speed breakers around Hobart. The complimentary GPS was very useful, though we had our own, which we didn't had to use.

About QEEQ: 8.0 /10

Good service as usual, our 4th hiring in the last 12 months.

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Europcar HOBART AIRPORT

Stephanie Smedley

Australia

11-day rental

Intermediate | Hyundai Elantra or similar

Reviewed: Sun, Oct 13, 2019

About Europcar: 10.0 /10

Good attitude

Vita Hugh

Australia

1 days rental

Reviewed: Tue, Apr 10, 2018

About Europcar: 4.0 /10

Service was mediocre and communication was poor.

Tina Judd

Australia

1 days rental

Reviewed: Sun, Oct 14, 2018

About Europcar: 2.0 /10

I'm completely speechless about the car rental company's customer service this time. 1. Normally, car rental refunds take about 10 days, but they said it takes one to two months, which they claim is normal. 2. When I bought insurance, local insurance was over 400, while the rental company's insurance was less than 200. Of course, I chose their insurance. However, when I got there, local insurance was only a bit over 200, and when I hit a kangaroo and the accident was my fault, the company's insurance wouldn't cover it, while the local insurance would. So, I ended up paying for all the damages despite having full coverage from the rental company. They just told me over the phone that they wouldn't cover it and never contacted me again or communicated with the local rental company. Because I didn't have local insurance, the rental company insisted on towing the car back, charging me towing fees, additional fees for not refueling due to the towing, and service fees. My car had no issues, even the police confirmed it. I paid for the other driver's damages, but the rental company wouldn't refund me for the days the car wasn't driven. They claimed local laws allowed this, but when I asked them to show me the law, they went silent and handled nothing. I had to resolve everything directly with the rental company. Between the rental company and their insurance, I felt completely scammed.