The service staff were very polite, especially the male staff.

Inconvenient pickup

GPS in vehicle has English setting but most menus are still Japanese. Could not use it even after attendant tried to show me how to use. Had to fill up the tank at their specified gas station and the only information given on it is a map code. It would be better to give more information so I could use Google Maps instead of being forced to use car's GPS.

Friendly staff and very clean cars. Service was great too, free shuttle in a comfortable van back to your next destination.

Allow more pick up points, other than the airport. I checked with the company and they have city centre pick up.

Everything is good

Easy for process rental