Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.
About QEEQ:8.0/10
Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.
Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)
About QEEQ:10.0/10
Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.
The car was perfect for what we wanted and needed. The customer service person at pick up was really helpful, spoke English so she could explain everything we needed to know. The only issue was that our google maps gave better directions than the onboard sat nav. The sat nav kept telling something in Japanese to me, even though we had the English language turned on. So I’m not sure what it was trying to get across to me.
About QEEQ:10.0/10
I was worried about using a site to book that I hadn’t previously heard of, who were giving really good prices for the vehicles we were looking at. Based on this experience, the app will be my first point of call for booking rental vehicles, even in my home country of Australia m.
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