Our rented car model was perfect for the trip, though things for improvement with regards to the car would be a faulty rear sensor (affecting the parking process) and faulty left/right signal sound (working normally, though no internal car sound on usage). Otherwise Kasina's staffs were very professional and friendly throughout the collection and return process.
The car hire was good and fair priced, But the pick up process was so slow, I spent longer waiting for the car than I did on the flight!!( time spent flying=45 min. Time spent queuing 58 min) Other companies ask all the questions during the booking process, before you arrive, show ID, swipe card then hand over the keys... honestly you can do better!
Your colleague was apologetic and super friendly so not her fault, just seemed like the process.
“Well done and keep up the good job of looking after customers. Will recommend.”
About Kasina:9.3/10
The car was quite clean except there were cockroaches that were crawling about. More fumigation and vacuuming to keep out the cockroaches would be be ideal. The car condition was well maintained and functions well with all features working. The car was fuel efficient as well.
About QEEQ:10.0/10
The booking process was easy. The vouchers for discount was a winner and very attractive for us to book through EasyRentCars. I have been sharing the discounts and EasyCarRent with my family and friends. Thank you for making it so affordable and easy for us.
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Awesome family car rental experience in Langkawi!
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