Quite good

A bit hard to find, but the service was good.

Smooth check-in process!

Pickup and return were smooth, but the vehicle maintenance was lacking. On the first day, the oil warning light came on after driving less than 200 kilometers. We were asked to purchase and add oil ourselves, then get reimbursed. When returning the car and discussing compensation, they said we only called the emergency hotline and didn't notify the store, so no compensation was given.

The waiting time to get the car is long more than 1hr 15 mins as the car is not yet cleaned by AVIS although my booking made at 8:00AM. I got the car key at 9:15AM, which have delayed my trip plan and being late to my destination. However the car quality is good although the AVIS staff missed out some of the scratch marks which is not stated in the rental agreement, which is different experiences I have with other car rental companies. The staff at the car return location at Vienna have asked us to leave the car key without asking us to sign the documents and inspect the car condition which leave our obligation opened as I worried what if the car has problem after I returned the car key.

I love this website, it saves me a lot of time and hassles. I used Europcar before this website, but Europcar unable to provide me the car rental I needed and Europcar website is not as user friendly as Easyrentcars.com. The customer service staff via online chat is very helpful and fast in response our enquiry. I will recommend this website for car rental oversea.