Great service

One of the best experiences I’ve had renting a car for many a year.

It did what it said, no problems, staff helpful and knowledgable.

At pickup: we were shortly after 20:00 hrs, so Autorent claimed a penalty of €35,-- for helping outside office hours! We did not get the car without paying €35. At our hotel we got the message that they forgot to handover my my driverslicense; I had to drive from Albufeira to Faro to pick up my drivers license. At return of the car the checking man was so helpful to drive us to the airporthotel (instead of shuttle to airport). Happy with that (saved a 16 min walk; we had no luggage then).

Happy with your service, at booking and to help by emails. I cannot find the way to credit the 1250 points which you mention in the email. What can you do with that penalty of €35?

I booked an Economy size vehicle but was offered a Mini(VW UP), not impressed. Said that I paid for an Economy size vehicle but made me pay an additional 50 euros to hire an Economy car. It’s a con, absolutely outrageous!

Counter staff brilliant. Very polite and helpful while been very busy at the time. 10/10 customer service.

Smooth booking. Helpful with a small issue I encountered and quickly resolvedZ

I was very happy with AutoRent except for the following: The staff were trying to sell an electronic vehicle transponder service to me that was completely unnecessary and was a requirement of the Rental company. Not very honest.