Nunca renten con budget

First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit. Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been. Overall, NOT a good experience with Budget!

Booking was good; the price dropper was not effectuated for me.

Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

None

The Budget contract is a little misleading. I did not know that I had purchased the basic insurance or the prepaid gas. The staff never informed me.