Car pick up totally not my booked type, no similar car type provided

Tom Kwok

New Zealand

Reviewed: Wed, Jan 1, 2020

About Europcar: 7.3 /10

I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose. But the staff services are good overall!

About QEEQ: 8.0 /10

Europcar

Auckland

New Zealand

Medium SUV | Chevrolet Equinox or similar

1 days rental

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About Europcar: 2.0 /10

The car model didn't match, it was downgraded.

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Reviewed: Thu, Aug 25, 2022

“Got a better car”

About Europcar: 10.0 /10

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About QEEQ: 10.0 /10

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Auckland

New Zealand

Reviewed: Sun, Feb 9, 2020

“I would rather forget it”

About Europcar: 7.0 /10

It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.

About QEEQ: 8.0 /10

If you are going to let people book a SUV can you atleast make sure it comes with some sort of guarantee that your customers dont end up in a sedan. If I wanted a sedan, I would have booked a sedan and saved money. Im writing this review and I kind of know there is no hope in hell anything is going to come of it, but I have to try.