Despite being a global chain, there was no counter at the airport, and only three staff members who didn't speak Chinese and had heavy English accents, making it hard to understand what they were saying.
Clean car and the staff are very helpful. We couldn't find the booth and have missed Mr Izz who was in front of the arrival hall. Nevertheless, we approached another Eurocar staff and she was accommodating to call Mr Izz immediately to inform that we are already at the airport.
During the drop-off day, although Mr Izz was on leave and we were about 15 minutes early, the staff politely requested us to wait for the designated staff to arrive from the nearby parking.
In summary, it was a pleasant experience...
The 1k advance fee payment via credit card is a huge amount and will only be refund at a later date. This may only be the downside factor.
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Customer Service
All are fine but I would advise to improve on vehicle pick up time.
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