They kept saying I didn't book for two days. I contacted customer service and even showed them the bilingual order, but it didn't help. It took a long time, and they made me pay extra first, promising a refund. After returning the car, the staff told me to contact the rental company for the refund. I was really frustrated. At that point, I couldn't reach customer service. After a lot of back and forth, the staff finally said they would process the refund. If your English is not good, be cautious.

All I had to do was provide a printed order to smoothly pick up the car. The store staff was very friendly! The car was new, and the interior was clean and odor-free! When picking up the car, all the scratches were marked on the diagram by the attendant beforehand.

Should give me the car I booked or similar

The app can improve

Long wait at counter to pick up vehicle

All good

I was charged an insurance amount as much as the rental amount still with an excise of 550$