Overall quite OK, they have upgraded our car to Totaya but half way during our trip we have to top A
Sai Eng Lim
Iceland
Reviewed: Sun, Aug 18, 2019
About Europcar:8.0/10
We had to queue quite sometime and we cannot pay in Euro, need to change to Icelandic note to pay. Why we have to buy again for insurance where else I already booked online. Other than that all are fine.
About QEEQ:8.0/10
I don't think we have price drop, might pay a bit higher than I expect.
On the first day, the airport store provided me with a small car to drive to the capital's airport store to pick up the vehicle. When I got out, I accidentally left the duty-free tobacco and alcohol I bought in the car. The next morning I went back to ask, but they said they didn't see anything!
I originally booked a Golf, but when I arrived, they said they couldn't find my car; it was in another lot. Without asking me, they gave me a Skoda Octavia Diesel instead, which felt like an upgrade, so I was happy to take it.
The car was in good condition. Later, a tire pressure warning light came on. After calling, they told me to reset it, but the instructions weren't very clear. I tried to reset it but couldn't, so I checked the tires myself. They seemed fine, so I drove to the nearest branch. The staff directed me to a repair shop, where the service was excellent. The issue turned out to be that one tire had high pressure. It was resolved for free.
A small stone hit the windshield when driving on a sandy road, which scared me, but luckily it didn't crack. I recommend getting windshield insurance.
I returned the car at 4 AM, and there were staff present, which was convenient.
Overall, I am quite satisfied.
About QEEQ:8.0/10
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Overall quite OK, they have upgraded our car to Totaya but half way during our trip we have to top A
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