The service was excellent.

We specifically chose a staff member who speaks Chinese, but the person who met us didn't speak Chinese. The website stated that the 200 deposit was to be paid by credit card, but the non-Chinese-speaking staff asked for cash instead. Thankfully, we had 200 MYR on us, which left us dumbfounded. For the pick-up, it was said there would be a sign, but among the sea of pick-up signs, there was no sign with the car rental company's name or our reservation name. We spent over half an hour just finding the person. Even after contacting customer service repeatedly, it was hard to describe what the person picking us up looked like. We finally found him with a very unrecognizable sign, and he didn't speak Chinese, wasting our time. For the return, we agreed on a specific time, and he showed up for the car inspection. When it was time to return the 200 deposit, he said he didn't have the cash with him and asked if we had a Malaysian account for a transfer. Eventually, we contacted the company office, got 150 MYR first, and had to arrange another meeting point for the remaining 50 MYR after check-in at the airport. This would have been problematic if we were in a rush for our flight. Really a terrible experience overall.

The staff were very enthusiastic. I rented a 7-seater but they gave me a 12-seater van, allowing me to experience driving a larger vehicle. They helped me exchange it back to a 7-seater in the evening at the hotel. The car was in great condition. I parked improperly at Eagle Square and got a fine of only 100. The hotel staff told me locals usually get fined 300.

There's a pickup service at the airport, and getting the car was quick.

The agent Ah Boy upgrade the car to Polo. However i didnt really like the car. But Ah Boy very good in communication, fast in responding. Will definately chose them again in the future.