The car itself was fine, but the service was extremely disappointing. First of all, the booking page indicated there would be staff who spoke Chinese and could communicate via WeChat, but in reality, there were no Chinese-speaking staff, nor was there a way to use WeChat. This, however, is not a major issue.
What was absolutely unacceptable was that I had a car pickup scheduled at 2 PM that day at the airport. When I arrived at the airport, I couldn’t find any staff from the rental company holding a sign at the entrance as stated in the reservation. I searched around the area but couldn’t find anyone. I immediately contacted the rental platform's customer service, and only then was I able to locate someone from the rental company. By the time their employee arrived, I had already been standing in the arrivals hall waiting for 45 minutes. Neither the staff who came to pick me up nor the staff handling the rental procedures expressed any apology for their lateness or failure to meet the customer on time. Their indifference to such poor service is completely unacceptable and unworthy of the high standards usually associated with Japanese service. You are a disgrace to Japan's service industry.
By the way, the Indian employee handling the rental paperwork smelled horribly. I can understand the natural smell of curry, but the overwhelming stench of body odor and cigarette smoke was unbearable. Please pay attention to personal hygiene—this level of negligence is revolting.
Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.
We had guaranteed concrete model, but did received a different car. When asked about it they didn't try to resolve it in any way.
When asked when the ordered car could be available they said in a month. Probably to just get rid of us.
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