I booked a Mercedes A-Class, and after checking the website, I found that equivalent cars were Audi A3 or Infiniti Q30. But when I arrived at the store, I was given a Volkswagen Golf (which is much cheaper according to the website, and I would have chosen that to save money). The store said it was because this Golf had higher specifications. Very frustrating, but since there was no other option and I had already paid, I had to accept it.
Due to changes in the pandemic situation, I was worried about travel restrictions when returning to Germany, so I wanted to contact the rental company for a different drop-off location. Although it was expensive (400 euros), the main issue was the customer service attitude. They were not accommodating at all; it felt like I owed them money and they were chasing me to return it to the agreed location. Customer needs changed due to the pandemic, and it's not like I wasn't paying the fee. They didn't need to make it so difficult for the customer.
Clearly specified on the rental car website that we needed a child seat when renting, but upon arrival, Europecar claimed they had no idea. The rental platform provided no after-sales follow-up. Poor service, not recommended. It's unreliable and a waste of time.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar FRANKFURT AM MAIN NO TRUCKS
Rory Kit
-
-
-
-
View more >Clyde Abe
-
-
-
-
View more >Roberta Walton
-
-
-
-
View more >Winfred Bill
-
-
-
-
View more >Randolph Titus
-
-
-
-
View more >