There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.
The process was quite simple. They only asked if I was sure about purchasing insurance. Seeing that we had a lot of luggage, they suggested upgrading to an SUV for an extra 25 euros per day. We got a Volvo XC90 with a navigation system, which was incredibly helpful. Otherwise, it would’ve been difficult to access Google Maps with local data, and Baidu Maps isn’t very useful here. Make sure to bring your domestic driver’s license and its translation; otherwise, they won't include it in the record. I forgot mine and almost had a serious issue, but fortunately, someone else had theirs.
I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.
The Frankfurt Airport location is easy to find, right inside the airport! The service was attentive. They even brought the child seat directly to the garage. The return process was simple. Very satisfied!
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