Anytime Holidays LANGKAWI INTERNATIONAL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Irene London

Malaysia

Reviewed: Mon, Feb 10, 2025

About Anytime Holidays: 2.0 /10

I want to file a complaint against this car rental company. Please be cautious and avoid them. 1. I selected a 2023 model, but the car I received was extremely old, seemingly 10+ years old. Many interior and exterior features were broken, and the front windshield had a long scratch, which caused significant glare during nighttime driving, posing serious safety risks. That evening, I tried contacting the rental company to exchange the car, but they intentionally ignored my messages on WeChat. At one point, the vehicle couldn’t be locked electronically, and I had to use the manual key to lock it. The entire experience was nerve-wracking, fearing the car might break down. 2. On the return day, the front-left bumper slightly scraped the curb, leaving a mark. When returning the car, I was charged 150 RMB as compensation, and the company stated they could only accept cash and couldn't provide a receipt on the spot. They promised to send it to me by the afternoon, but since I was rushing to catch a flight, I didn’t argue. I had purchased additional insurance and needed the receipt for reimbursement. However, they delayed for three days and still didn’t provide it.