Overall, it was pretty good. However, I was later unexpectedly charged multiple times without clear explanations. It's probably for some traffic violations, but there should at least be some sort of explanatory email. The bank couldn't provide any details.
When we arrived in Frankfurt, the Mercedes 8-seater we reserved was unavailable, and they insisted on giving us a Ford 7-seater instead. We had eight people, how could we all fit? We went back to negotiate with the lady at the counter. She insisted that only the 7-seater was available. The two cars are of different sizes and not even in the same group. She was clearly lying, saying that the rest were all 9-seaters that required extra payment to upgrade. We argued that this was Hertz's problem and they needed to resolve it. She eventually said she would try to get a car from a nearby location but couldn't guarantee it. She asked us to wait on a nearby sofa, but we insisted on waiting at the counter. In less than a minute, she rummaged around and suddenly found the 8-seater Mercedes right next to the Ford. This is blatant lying. If not for the communication between Zuzuche and Hertz, I would have sent an email to complain. I have Hertz's gold card and this is the kind of deceptive service I get!
Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.
About QEEQ:10.0/10
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