Great services

The service of this company is extremely poor! I rented a car in Malta for four days and was told at the airport that I must use the driver's credit card. Since my husband did not bring his credit card, I offered to use mine, but the rental company firmly refused. The only solution they offered was to purchase full insurance for 150 euros and use another card for the deposit. I contacted Zuzuche for help, and they mentioned that this requirement was in the terms, but it was not listed on the final order. Helpless, I wanted to cancel the rental, even though I was willing to forfeit the rental fee. However, the rental company charged me 69 euros for a breach of contract, claiming that my failure to pick up the car caused them a loss. The staff's attitude was extremely rude, speaking rapidly and showing impatience when we asked questions, despite knowing we were foreigners. I had no choice but to pay the additional 150 euros to rent the car. Later on, I realized that I had already paid for the four-day rental fee, so why was I charged 69 euros when I was willing to forfeit the rental? Zuzuche offered no help, stating it was the rental company's policy, but this was not mentioned during the booking process. And the requirement for an international driver's credit card was only found by scrolling to the bottom of the confirmation page in tiny text under 'agree to Zuzuche terms.' Such important information is hidden this way! In Italy, I met a couple from Shanghai who couldn't use their credit card because it was not a chip card and had to purchase full insurance. Similarly, in Venice, a couple from Beijing renting in Germany faced a similar issue. Zuzuche, as a middleman, doesn't know and won't inform you about different rental company policies. In case of trouble, they just refer you to the rental company's rules. Because of language issues, I suggest checking the rental company's reviews online and renting directly from their official website, even if it costs more. At least the terms are visible, and you can seek clarifications. If problems arise, you have grounds for discussion. When I mentioned my problems with Zuzuche to the rental company, their response was, 'It has nothing to do with us; we follow our rules.' Based on my experience, first, never rent from Goldcar! Check online reviews to see how bad they are, at least in Malta. Second, rent directly from the rental company's website. Third, if you must use a third-party platform, be very careful and read the terms thoroughly!

They freeze over 1000 euros on your credit card.

Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.

Booking process was nice and easy. We actually cancelled one booking as we needed to change the dates and it was easy to do.

very thorough, very professional. Straight up.

All good