The service was enthusiastic and proactive, but the provided car was in poor condition. It took an hour and a half to pick up the car, and there were more damages on the vehicle than recorded by the company. The right rearview mirror's turn signal was broken and exposed, forcing me to switch to another car. The replacement car also had several unrecorded damages. The pickup experience was very unpleasant.
I purchased full insurance from Zuzuche while renting the car, but the rental company didn't accept the policy. After a long discussion, they agreed to accept a €1400 deposit and a €100 full-tank return deposit. When returning the car, the staff clearly indicated that the vehicle was in good condition and the tank was full, and that the deposit would be returned on the second working day. It's been almost a month since the return, but the €1400 deposit has not been refunded, and €77.29 of the €100 full-tank deposit has not been refunded either. Despite Zuzuche assisting in the investigation, there has been no feedback. I've used Zuzuche many times and have never been so disappointed. I hope for a prompt response.
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