The staff was quick and responsive, the pick-up and drop-off were efficient, and the location was very easy to find. The car handover process was relatively fast.
“Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.”
About Easirent:4.0/10
Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.
We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.
Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff
Nothing was written to me explaining that I had to have 2 proofs of address. I was really annoying. I almost give up renting it. Please make sure you inform your costumers
“Great customer service. Will certainly return again.”
About Easirent:10.0/10
I write reviews quite a lot and I am very alert to customer service. This is my first rental with easyrentcars. From my airport transit to my car pick up the van driver Derek was very polite and courteous and provided guidance on drop off detail with ease. I collected my car from Andre from Brazil who made the whole process very straight forward and once again in a polite and relaxed manner. Overall the rental was stress free. The vehicle was very modern and clean and drove amazing. The drop off was also seamless and the staff there were polite and talkative. Over fantastic keep up the good work and hopefully I can find a nice price for my next visit in March.
About QEEQ:10.0/10
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