Friendly & helpful staff

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

Overall satisfied

They tried every possible way to make me buy additional insurance. Delays in paying toll fees resulted in late charges.

The car was upgraded and smooth. The counter staff went above and beyond to source the right drop off spot. It was truly impressive.

It was a smooth experience.